Vendor & Partnership Program Manager

Job description

WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth.

This is a highly collaborative, strategic role at the intersection of Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal. You’ll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives.

What WOW! Offers - Base salary  up to $120,000 annually , commensurate with experience, and comprehensive benefits including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off & company holidays - Tuition reimbursement for continued development - Employee broadband discounts

What You’ll Do

Vendor & Partnership Leadership - Own the end-to-end management of WOW!’s external vendor and partner portfolio supporting sales growth and marketing initiatives. - Serve as the primary relationship owner for strategic marketing and sales-support vendors. - Lead contract negotiations, onboarding, issue resolution, renewals, and ongoing business reviews. - Lead vendor selection and RFP processes, including evaluation criteria, negotiations, and implementation planning. - Identify opportunities to consolidate, renegotiate, or expand partnerships to improve cost efficiency, performance, and campaign effectiveness.

Program Management & Performance - Provide program management across the vendor portfolio, keeping timelines, deliverables, budgets, and stakeholders aligned from kickoff through execution. - Develop and maintain vendor performance frameworks, including scorecards, SLAs, KPIs, and ROI measurements. - Monitor vendor-supported campaigns and programs and use data to identify opportunities for optimization and course correction. - Maintain strong governance and documentation around vendor contracts, renewals, performance history, and business commitments. - Serve as the escalation point for vendor issues impacting quality, timelines, budgets, or business results.

Cross-Functional Partnership - Partner closely with Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal to ensure vendor strategies align with business priorities. - Ensure contractual, financial, compliance, and operational requirements are met. - Facilitate coordination between external vendors/partners and internal Brand and Creative teams to keep co-branded and partner-produced materials moving efficiently through review and approval. - Serve as the key connector between external partners and internal stakeholders on branding, messaging, content, and value proposition requirements.

Executive Communication & Business Impact - Present vendor performance, business results, risks, opportunities, and recommendations to senior leadership and key stakeholders. - Translate vendor and campaign data into actionable business recommendations. - Build strong relationships with partners that create opportunities to expand and improve marketing and sales initiatives. - Help shape the future of WOW!’s vendor and partnership ecosystem through strategic thinking, disciplined execution, and continuous improvement.

What You Bring

Education & Experience - Bachelor’s degree in Marketing, Business Administration, Communications, Finance, or a related field. - 5+ years of experience in marketing, vendor management, partnerships, program management, or a related discipline; 7+ years preferred. - Demonstrated experience managing external vendors, agencies, or strategic partners, including contract negotiation and performance management. - Experience supporting sales-facing or campaign-driving programs and measuring their business impact. - Experience leading cross-functional initiatives and building alignment across multiple teams. - Experience presenting recommendations, performance results, and business insights to senior leadership. - Telecommunications, broadband, or consumer services experience preferred.

Key Skills - Strong vendor negotiation and relationship-management skills. - Exceptional communication and executive-level stakeholder management. - Strong program and project management capabilities across multiple concurrent initiatives. - Data-driven approach to decision-making with the ability to build and defend ROI and performance frameworks. - Strong financial and business judgment, including budget and contract management. - Ability to build relationships that translate into measurable marketing and sales results. - Strong understanding of value proposition development, brand positioning, and messaging. - Experience coordinating external partners with internal Brand and Creative teams on co-branded marketing materials. - Experience with procurement, RFP, and sourcing processes. - Proficiency with Microsoft 365, Smartsheet, and presentation tools.

Physical Demands & Working Conditions - Regularly required to talk and hear. - Required to use hands to type, handle objects, and paperwork. - Required to use close vision and focus.

Why This Role Matters

At WOW!, partnerships are more than contracts — they're a growth engine.

You'll have the opportunity to influence how we select, manage, measure, and grow relationships with the external partners supporting our business. From negotiating strategic agreements to improving campaign performance and presenting insights to leadership, your work will directly contribute to customer acquisition, retention, sales growth, operational efficiency, and brand impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran