Front Office Shift Leader

Job description

As Assistant Front Office Shift Leader, you support the Front Office Manager in the daily operations of the Front Office Department, supervising Front Office and Guest Services staff. You contribute to the coordination of front desk activities, ensuring smooth operations and the delivery of a high level of guest service.

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay, we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Εὖ Ζῆν (Ef Zin), the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do  - Support the Front Office Manager in the overall operation of the department  - Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies  - Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints  - Handle specific customers’ requests  - Handle service charges and inform customers  - Ensures sales maximization  - Collaborate with other hotel departments to ensure smooth daily operations  - Control of Front Desk tidiness   - Oversee the compliance with the hotel’s policies and security requirements

Requirements - Proven work experience as a Front Office Shift Leader, ideally in a 5* hotel environment  - Excellent command of the English language  - Knowledge of any additional language will be considered an asset  - Experience in Hotel Program (PMS)  - Computer literacy (Outlook, Excel, Word, etc.)  - Strong knowledge of general hotel industry practices and policies  - Excellent management skills, communication skills, and multitasking skills  - Professional attitude and appearance  - Solid written and verbal communication skills  - Ability to be resourceful and proactive when issues arise  - Teamwork spirit and customer service attitude

Benefits - Positive working environment  - Career development  - Uniforms