Swedish Customer Service Agent in Greece - Remote

Job description

Looking for a role where your love for the Swedish language and helping others plays a major factor? We are hiring on behalf of our client for the role of Swedish Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities - Manage incoming chat, mail or phone calls. - Identify and assess customers’ needs to achieve satisfaction. - Build relations of trust through open and interactive communication. - Provide accurate, valid, and complete information by using the methods/tools. - Keep records of customer interaction, process customer accounts and file documents. - Follow communication procedures, guidelines, and policies.

Requirements - Fluency in Swedish (C1 - C2) - Very good command of English (B2 – C1) - Good MS Office skills. - Strong phone contact handling skills and active listening - Excellent communication and presentation skills. - Customer orientation and ability to adapt/respond to different types of characters. - Ability to multi-task, prioritize, and manage time effectively.

Benefits - Competitive Salary - Monthly Bonuses - Meal Vouchers - Health care benefits and numerous other discounts - Continuous Training and access to Educational Platforms - Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation