Team Leader- HealthCare Counsellor

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟴𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟱-𝟭𝟴 𝗟𝗣𝗔)

Experience: 3+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for an experienced and results-driven  Team Lead – Health Counselling & Sales  to lead, coach, and manage a team of Health Counsellors while driving customer conversions, revenue, and overall sales performance.

The ideal candidate will have strong experience in  B2C sales, inside sales, or telesales , along with proven team-handling capabilities. This role requires a hands-on leader who can motivate sales teams, improve conversion performance, coach counsellors, manage pipelines, and ensure consistently high-quality customer interactions.

Requirements

KEY RESPONSIBILITIES - Lead, manage, motivate, and coach a team of  Health Counsellors . - Set daily, weekly, and monthly performance expectations and sales objectives. - Monitor individual and team performance against sales, conversion, productivity, and revenue targets. - Conduct regular one-on-one reviews, performance discussions, and coaching sessions. - Identify performance gaps and implement structured improvement plans. - Coach team members on consultative selling, communication, objection handling, negotiation, and closing. - Ensure effective engagement with prospective customers and high-quality customer conversations. - Guide counsellors in understanding customer requirements and recommending appropriate healthcare plans or services. - Monitor customer interactions, sales pitches, follow-ups, and conversion quality. - Support counsellors in handling objections and closing challenging opportunities. - Step in on complex, escalated, or high-value customer conversations when required. - Drive monthly sales, conversion, revenue, and productivity targets. - Track key metrics including lead-to-call conversion, call-to-sale conversion, revenue, follow-up performance, and individual productivity. - Analyse sales performance data and take corrective action to improve results. - Prepare and share regular performance and sales reports with management. - Ensure proper allocation, tracking, and follow-up of leads. - Monitor pipeline health, follow-up activity, and ageing leads to minimise missed opportunities. - Improve lead conversion, customer engagement, and retention through effective follow-up strategies. - Conduct product, sales, process, and customer communication training for counsellors. - Conduct call audits and provide actionable feedback to improve sales conversations. - Share successful sales approaches, best practices, and winning strategies across the team. - Coordinate closely with Sales, Operations, Customer Support, and Management teams. - Escalate recurring customer concerns, operational challenges, and process gaps. - Share customer feedback, market insights, and sales trends with management. - Contribute to continuous improvement of sales processes, customer experience, and team productivity.

WHAT MAKES YOU A GREAT FIT - 3+ years of professional experience  in sales, with strong exposure to  B2C, inside sales, telesales, or consultative sales . - 1–2+ years of experience in team handling, sales leadership, or people management . - Proven track record of achieving and exceeding  sales, conversion, and revenue targets . - Strong customer-facing communication and interpersonal skills. - Excellent objection-handling, negotiation, consultative selling, and closing abilities. - Experience managing, coaching, and developing sales representatives or counsellors. - Strong understanding of lead management, follow-ups, sales pipelines, and conversion metrics. - Ability to analyse performance data and translate insights into actionable improvement plans. - Strong coaching and mentoring skills with the ability to motivate teams and improve individual performance. - Comfortable working in a  fast-paced, target-driven, and performance-oriented environment . - Strong ownership, accountability, and execution mindset. - Excellent organisational skills with the ability to manage multiple priorities. - Experience conducting call audits, sales reviews, and performance discussions is preferred. - Experience in  Healthcare, Health-tech, Health Insurance, Insurance, Hospitals, Pharmacy, Diagnostics, Fintech, Banking, EdTech, B2C SaaS, Consumer Services, Inside Sales, or Telesales  will be an advantage. - Healthcare or insurance experience is preferred but  not mandatory  for candidates with strong consultative sales and team-leadership experience.