Product Analyst

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟴𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟴 𝗟𝗣𝗔)

Experience: 7+ yrs

Location: Hyderabad

Job Type: Full-time

We are looking for an experienced  Product Analyst  to support digital experience, CRM, and revenue-system initiatives across automotive sales, vehicle ownership, and service journeys.

The ideal candidate will bring strong expertise in  Product/Business Analysis, Salesforce CRM, digital products, enterprise systems, and Agile delivery , with the ability to translate complex business and operational requirements into clear, actionable product solutions.

Strong experience in  automotive Fixed Operations (Fixed Ops) / service operations  will be highly advantageous, particularly across service scheduling, repair orders, roadside assistance, customer communications, and dealership workflows.

Requirements

KEY RESPONSIBILITIES - Partner with Product Managers to translate product strategy and business objectives into  PRDs, user stories, acceptance criteria, process flows, and functional requirements . - Support backlog refinement, sprint planning, prioritisation, dependency management, and Agile delivery activities. - Clarify scope, business rules, constraints, dependencies, assumptions, and success metrics. - Collaborate with Product, Engineering, Design, QA, Operations, and external vendors throughout the product lifecycle. - Identify product gaps, delivery risks, dependencies, and operational challenges and drive them toward resolution. - Map and analyse end-to-end customer journeys across digital sales, vehicle ownership, and automotive service experiences. - Analyse workflows related to  service scheduling, appointment management, repair orders, roadside assistance, service communications, and customer notifications . - Identify customer and operational friction points using journey mapping, data analysis, stakeholder feedback, and operational insights. - Translate real-world automotive service processes into practical digital product and system requirements. - Support initiatives across  Salesforce CRM, Sales Cloud, Service Cloud, Revenue Cloud, CPQ , or comparable platforms. - Analyse current-state workflows, business processes, data models, configurations, and system capabilities. - Recommend improvements that enhance customer experience, operational efficiency, scalability, and system usability. - Collaborate with Salesforce administrators, developers, architects, engineering teams, and vendors to ensure requirements are implementation-ready. - Define integration requirements across  CRM, digital platforms, ERP, inventory, contact centre, POS, and service systems . - Document system dependencies, data flows, business rules, and integration touchpoints. - Define and track KPIs and success metrics related to customer experience, service performance, product adoption, and operational health. - Analyse business and operational data to identify trends, issues, and improvement opportunities. - Support UAT planning, test scenario definition, test case creation, execution, defect validation, and business sign-off. - Create dashboards, reports, process documentation, journey maps, diagrams, wireframes, and other analytical or product artefacts. - Validate that delivered solutions meet business requirements and real-world customer and operational needs. - Leverage  AI-powered tools  to accelerate requirements analysis, discovery, documentation, prototyping, and iteration. - Support rapid experimentation and lightweight prototyping to validate ideas before significant development investment. - Promote clear communication, collaboration, speed, and continuous improvement across product teams.

WHAT MAKES YOU A GREAT FIT - 7–9 years of experience  as a Product Analyst, Business Analyst, Product Consultant, or similar role supporting digital products, CRM platforms, or enterprise systems. - Strong hands-on experience with  Salesforce CRM , with exposure to Sales, Service, Revenue Cloud, CPQ, or comparable capabilities. - Strong expertise in requirements gathering, business analysis, documentation, user stories, acceptance criteria, and process modelling. - Proven ability to translate complex business problems into clear, actionable product requirements. - Strong understanding of  Agile/Scrum product development and delivery methodologies . - Experience analysing customer journeys, business processes, operational workflows, and digital experiences. - Strong analytical and problem-solving capabilities with excellent attention to detail. - Excellent communication, stakeholder management, facilitation, and presentation skills. - Ability to work effectively with both technical and non-technical stakeholders. - Strong ability to manage multiple priorities and parallel workstreams in a fast-paced environment. - Automotive Fixed Ops / service operations experience  is highly desirable. - Understanding of automotive service scheduling, repair-order lifecycle, technician workflows, dealer/OEM operations, parts, warranty, roadside assistance, and customer care processes is an advantage. - Experience understanding integrations between  CRM, ERP, inventory, warranty, parts, POS, and customer communication platforms  is preferred. - Experience with customer-facing web, mobile, digital commerce, or enterprise applications is an advantage. - Familiarity with  Jira, Confluence, Figma, Lucidchart , or similar product and collaboration tools. - Salesforce certifications such as  Salesforce Administrator, CPQ, or Revenue Cloud  are desirable. - Strong journey-mapping, process-modelling, visual-thinking, and whiteboarding skills. - Experience working closely with cross-functional Product and Engineering teams. - Exposure to  AI-assisted product discovery, requirements analysis, documentation, prototyping, or business analysis  is an advantage.