Head of Telesales

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟴𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟴-𝟮𝟬 𝗟𝗣𝗔)

Experience: 7+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for an experienced and results-driven  Head – Telesales  to lead, scale, and optimise the telesales function and drive measurable business growth.

The role will be responsible for building high-performing sales teams, improving lead-to-conversion performance, strengthening sales processes, and establishing a strong performance culture. The ideal candidate should combine strategic thinking with hands-on sales leadership, strong data orientation, and a proven ability to convert leads into walk-ins, sales, and long-term customers.

Requirements

KEY RESPONSIBILITIES - Lead, manage, mentor, and scale the  telesales / inside sales team  to achieve business and revenue targets. - Develop and implement telesales strategies to improve lead conversion, walk-ins, sales, and customer retention. - Establish clear performance frameworks and KPIs covering productivity, lead quality, conversion rates, follow-ups, revenue, and team performance. - Analyse  call-to-walk-in and call-to-sale conversion ratios  and develop strategies to improve overall sales efficiency. - Establish and continuously improve telesales processes, workflows, scripts, and quality standards. - Set and monitor daily, weekly, and monthly sales targets and performance metrics. - Manage lead allocation, prioritisation, follow-up processes, and lead nurturing strategies. - Ensure effective utilisation of CRM systems to track leads, pipelines, activities, conversions, and sales forecasts. - Analyse CRM data to identify performance gaps, customer trends, lead-quality issues, and opportunities for improvement. - Conduct regular sales training, coaching sessions, performance reviews, and quality audits. - Monitor call quality and ensure consistent communication, customer engagement, and sales standards across the team. - Build feedback mechanisms between telesales, marketing, and operations teams to improve lead quality and customer conversion. - Develop dashboards and reporting mechanisms to provide real-time visibility into telesales performance. - Identify opportunities to leverage  automation, CRM capabilities, and technology  to improve productivity and reporting. - Drive upselling, cross-selling, lead reactivation, and customer retention initiatives. - Prepare sales forecasts, performance reports, and business insights for leadership. - Partner with senior leadership to define sales targets, budgets, growth plans, and expansion strategies. - Take ownership of telesales revenue contribution and continuously identify opportunities to improve business performance. - Build a motivated, accountable, and performance-oriented sales culture. - Ensure sales activities remain aligned with overall business objectives and customer experience standards.

WHAT MAKES YOU A GREAT FIT - 7+ years of experience  in telesales, inside sales, telecalling, or a related sales function, with at least  2–3 years in a leadership role . - Proven experience managing, mentoring, and scaling  large telesales or inside-sales teams . - Strong track record of achieving sales targets and improving lead-to-sale conversion. - Deep understanding of telesales metrics including  conversion rates, productivity, lead quality, revenue per agent, follow-up effectiveness, and sales funnel performance . - Strong hands-on experience with  CRM platforms  such as HubSpot, Salesforce, Zoho, or similar systems. - Experience using CRM and sales data to improve productivity, forecasting, lead nurturing, and sales performance. - Strong coaching, team-building, and performance-management skills. - Excellent communication, negotiation, influencing, and interpersonal skills. - Strong analytical and data-interpretation abilities with a results-oriented approach. - Experience developing sales processes, performance frameworks, call-quality standards, and training programs. - Ability to build a high-performance, accountable, and motivating team culture. - Strong ownership mindset with the ability to independently drive the telesales function and its business outcomes. - Experience in  retail, education, consumer services, healthcare, consumer-facing businesses, or other high-volume sales environments  will be an advantage. - Comfortable working in a target-driven and fast-paced environment with changing business priorities. - Strong ability to collaborate with Marketing, Operations, Leadership, and other cross-functional teams.