Head of Operations & Clinic Expansion

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟳𝟱𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟴𝟱𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟳.𝟱-𝟴.𝟱 𝗟𝗣𝗔)

Experience: 4+ yrs

Location: Noida, India

Job Type: Full-time

We are looking for an experienced and hands-on  Head of Clinic Expansion & Operations  to lead the end-to-end setup, launch, and operational management of skin, hair, aesthetic, and dermatology clinics.

The role will be responsible for managing clinic expansion projects from initial infrastructure and fit-out through pre-launch preparation, staffing, training, marketing coordination, and post-launch operations. The ideal candidate will have strong experience in  skin, hair, aesthetic, dermatology, or wellness clinic operations , along with the ability to manage multidisciplinary teams and multiple stakeholders.

The role requires strong project management, operational ownership, leadership, vendor coordination, and a deep understanding of clinic setup and patient-centric service delivery.

Requirements

KEY RESPONSIBILITIES - Lead the  end-to-end setup and launch of new skin, hair, aesthetic, and dermatology clinics . - Coordinate construction, interiors, fit-outs, electrical requirements, plumbing, equipment installation, and other infrastructure activities. - Work closely with  architects, contractors, consultants, equipment suppliers, and vendors  to ensure timely project completion. - Ensure clinic infrastructure and interiors meet required medical, operational, aesthetic, and brand standards. - Coordinate pre-launch readiness, including  medical software, CRM systems, inventory, equipment, documentation, and compliance checklists . - Support applicable licensing, regulatory, and operational readiness requirements for new clinics. - Coordinate local  BTL marketing, promotional activities, and grand launch events  with central marketing teams. - Implement and maintain SOPs covering clinical workflows, patient management, front-office operations, service delivery, and administrative processes. - Establish high standards for  patient experience, hospitality, service quality, and clinic presentation . - Support sourcing, interviewing, onboarding, and staffing of clinic teams, including counselors, CRM executives, front-office staff, and support personnel. - Coordinate staff training on patient communication, CRM/software usage, service protocols, and operational processes. - Take ownership of  post-launch clinic operations , including daily administration, team performance, patient experience, and operational efficiency. - Manage clinic-level  P&L, revenue performance, expenses, and operational targets . - Monitor clinic performance and identify opportunities to improve productivity, customer experience, and profitability. - Coordinate with central teams to resolve operational, staffing, equipment, vendor, and customer-related issues. - Conduct regular clinic audits and ensure consistent adherence to SOPs, compliance requirements, and service standards. - Travel regularly across assigned locations to oversee expansion projects and operational performance.

WHAT MAKES YOU A GREAT FIT - 4+ years of hands-on experience  in clinic expansion, operations, healthcare operations, or a related field. - Proven experience setting up and launching  skin, hair, aesthetic, dermatology, cosmetology, or wellness clinics from the ground up. - Strong preference for candidates who have successfully launched  at least 1–2 clinics from scratch . - Experience with clinic construction, interiors, fit-outs, equipment requirements, and vendor coordination. - Working knowledge of  aesthetic and laser equipment requirements  and clinic infrastructure planning. - Understanding of clinic licensing, regulatory requirements, compliance, and operational readiness. - Strong project management skills with the ability to manage multiple stakeholders, timelines, budgets, and deliverables. - Experience managing clinic teams and taking ownership of  post-launch operations and P&L performance . - Strong understanding of SOP implementation, patient experience, front-office operations, and service quality. - Excellent leadership, communication, negotiation, and stakeholder-management skills. - High emotional intelligence and the ability to manage  multidisciplinary clinical and support teams . - Strong problem-solving and decision-making abilities with a hands-on approach to operations. - Comfortable with extensive  multi-location travel  across assigned regions. - Graduate in any discipline; an  MBA in Healthcare Management, Operations, Marketing, or a related field  is preferred. - Experience with established  dermatology, aesthetic, skin, hair, laser, or wellness clinic chains  will be an advantage.