Clinic Manager cum Counsellor

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟲𝟱𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟬𝟱𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟲.𝟱-𝟭𝟬.𝟱 𝗟𝗣𝗔)

Experience: 4+ yrs

Location: Ghaziabad, Uttar Pradesh, India, India, Gaziabad

Job Type: Full-time

We are looking for an experienced and patient-focused  Skin Clinic Manager cum Skin Counsellor  to oversee the day-to-day operations of a dermatology and aesthetic clinic while providing professional skin consultation and counselling to clients.

The role combines  clinic management, patient counselling, treatment coordination, team supervision, and business support . The ideal candidate should have strong knowledge of dermatology and aesthetic treatments, excellent communication skills, and the ability to build trust with clients while ensuring smooth clinic operations and high-quality patient experiences.

Requirements

KEY RESPONSIBILITIES - Manage the day-to-day operations of the dermatology and aesthetic clinic. - Coordinate appointments, consultations, treatment schedules, follow-ups, and patient flow. - Conduct detailed consultations to understand clients' skin, hair, and aesthetic concerns. - Explain dermatology, cosmetology, laser, hair, and aesthetic treatments in a clear and professional manner. - Counsel clients on suitable treatment plans based on the doctor's recommendations and clinical requirements. - Build strong relationships with patients and provide personalised guidance throughout their treatment journey. - Follow up with clients regarding consultations, procedures, treatment progress, and future appointments. - Support treatment conversions by addressing patient concerns, explaining procedures, and communicating treatment benefits appropriately. - Coordinate closely with dermatologists, doctors, therapists, technicians, and other clinic staff. - Supervise front-desk and support staff to ensure smooth clinic operations and high service standards. - Monitor appointment schedules, patient records, treatment plans, and follow-up activities. - Ensure proper coordination of skin, hair, laser, and aesthetic procedures. - Handle patient queries, feedback, concerns, and service-related issues professionally. - Maintain high standards of cleanliness, hygiene, professionalism, and patient experience. - Monitor clinic performance, daily operations, revenue-related activities, and customer service metrics. - Assist in achieving clinic targets through effective counselling, patient engagement, and follow-up. - Maintain accurate patient and operational records while ensuring confidentiality. - Coordinate inventory and availability of treatment-related products, consumables, and clinic supplies. - Identify operational gaps and recommend improvements to enhance clinic efficiency and patient satisfaction. - Ensure adherence to clinic policies, professional standards, and applicable safety and hygiene procedures.

WHAT MAKES YOU A GREAT FIT - 4+ years of experience  in dermatology clinics, skin clinics, aesthetic clinics, cosmetology centres, or similar healthcare environments. - Proven experience in  clinic management and skin counselling . - Strong knowledge of  skin, hair, laser, cosmetology, and aesthetic treatments . - Experience handling patient consultations, treatment counselling, follow-ups, and customer relationship management. - Strong ability to explain treatment procedures and recommendations clearly to patients. - Excellent communication, interpersonal, and client-handling skills. - Strong patient counselling and relationship-building abilities. - Experience supporting treatment conversions and achieving clinic or counselling targets. - Good understanding of clinic operations, appointment management, patient flow, and staff coordination. - Strong leadership and team-management skills. - Professional, empathetic, and patient-centric approach. - Excellent organisational and problem-solving skills with strong attention to detail. - Ability to handle multiple patients, operational priorities, and clinic responsibilities efficiently. - Comfortable working in a target-oriented healthcare and aesthetic environment. - Good knowledge of MS Office and digital clinic management or CRM systems. - Relevant qualification in  Dermatology, Cosmetology, Healthcare Management, Life Sciences, Nursing, or a related field  will be an advantage.