Customer Success Consultant (RAMS)

Job description

WeconnectU is a proudly South African SaaS company building intelligent software for the property management industry. We provide seamless onboarding processes, ongoing training, and expert support services, all anchored in a customer-first mindset. As one of the fastest-growing tech companies in the country, we're positioned at the forefront of digital transformation in the sector. We foster a culture of ownership, innovation, and continuous development — helping every team member grow into the best version of themselves.

We’re looking for a self-motivated, detail-oriented Customer Success Consultant with strong rental experience . The ideal candidate will be passionate about property management and software solutions, and eager to help our clients succeed by understanding and using our tools effectively.

Key Responsibilities: - Build deep knowledge of WeconnectU’s product offerings to support and guide clients effectively - Deliver product training and support to clients tailored to their unique business needs - Promote software adoption by helping clients explore and apply solution capabilities - Provide expert advice based on rental industry knowledge and software best practices - Handle and interpret large volumes of data accurately and efficiently - Maintain high-quality communication with clients via phone, email, and virtual sessions - Collaborate with internal teams to identify client needs and product improvement opportunities

Requirements - Strong rental property management experience - Sound understanding of rental legislation and basic accounting principles (beneficial) - Proven technical aptitude to learn and explain software functionalities - Excellent verbal and written communication skills - Advanced Microsoft Excel proficiency - Ability to train and educate clients effectively - Strong attention to detail and organisational skills - Self-driven, able to manage time and priorities independently - Comfortable working under pressure and adapting to change Passion for staying current with technology trends and industry developments