Assistant Store Manager, South Coast

Job description

Position Summary

VIVAIA is seeking a passionate and customer-focused Assistant Store Manager to support the Store Manager in leading daily retail operations, driving sales performance, and delivering an exceptional customer experience. The Assistant Store Manager will help develop a high-performing team, maintain operational excellence, and ensure the store reflects VIVAIA's commitment to sustainability, innovation, and customer satisfaction. This role serves as a key leader on the sales floor and acts as Manager-on-Duty when needed.

Key Responsibilities

Sales & Customer Experience - Lead by example in delivering outstanding customer service and creating memorable shopping experiences. - Support the achievement of sales goals, KPIs, and store performance metrics. - Build strong customer relationships and promote brand loyalty through personalized service. - Resolve customer concerns professionally and efficiently.

Leadership & Team Development - Assist with recruiting, onboarding, training, and coaching team members. - Motivate associates to achieve individual and team sales goals. - Provide ongoing feedback, performance coaching, and recognition. - Foster a positive, inclusive, and collaborative work environment.

Store Operations - Support daily store operations, including opening and closing procedures. - Oversee cash handling, POS transactions, and loss prevention practices. - Ensure compliance with company policies, procedures, and safety standards. - Manage inventory processes, stock replenishment, and cycle counts. - Maintain visual merchandising standards and store presentation.

Business Performance - Analyze sales reports and identify opportunities to increase revenue and profitability. - Assist in scheduling and labor management to support business needs. - Support local marketing initiatives, in-store events, and promotional activities. - Partner with the Store Manager to execute company strategies and initiatives.

Requirements - 2–4 years of retail leadership experience, preferably in footwear, apparel, fashion, or lifestyle retail. - Proven ability to drive sales and achieve performance goals. - Strong leadership, coaching, and team-building skills. - Excellent communication and interpersonal abilities. - Strong organizational, problem-solving, and time-management skills. - Ability to work a flexible schedule, including evenings, weekends, and holidays. - Comfortable standing, walking, bending, and lifting up to 30 pounds during shifts.

Preferred Qualifications - Experience with premium footwear or fashion brands. - Knowledge of retail inventory management systems and POS platforms. - Passion for sustainable fashion and environmentally conscious products.

Benefits - The hourly salary range for this position is $27.00 to $36.00 per hour - Performance-based bonus opportunities - Employee discount on VIVAIA products - Paid time off and holiday pay - Career development and advancement opportunities - Training and leadership development programs