Customer Support - UK

Job description

Description

Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls , helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is not essential . The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A completed university degree is an essential requirement for this position.

Requirements

Key Responsibilities - Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls. - Respond to customer enquiries promptly, professionally and accurately. - Assist customers with questions, concerns and general product or service-related support. - Take ownership of customer queries and follow them through to resolution. - Handle complaints calmly and professionally while maintaining a positive customer experience. - Identify customer needs and provide clear, practical solutions. - Escalate complex queries appropriately when required. - Maintain accurate records of customer interactions and follow-ups. - Learn and follow internal customer support processes, workflows and SOPs. - Work closely with the wider team to ensure consistency across customer communication. - Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements - Completed university degree – essential. - Excellent written and spoken English. - Strong verbal communication and interpersonal skills. - Professional, confident and comfortable communicating directly with customers. - Strong problem-solving and critical-thinking skills. - High level of attention to detail and organisation. - Ability to remain calm and structured when dealing with customer complaints or challenging conversations. - Comfortable communicating across multiple digital channels. - Tech-savvy and able to learn new platforms and systems quickly. - Reliable, proactive and able to take ownership of outcomes. - Comfortable working independently within a fully remote environment. - Available to work Tuesday–Saturday on an ongoing basis.