Senior Manager, Fraud Analytics & Operations

Job description

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Job Description

Key Responsibilities

- Set Fraud Strategy & Coverage: Define fraud prevention strategy across real-time payment channels, including risk appetite and control coverage.

- Own Real-Time Decisioning: Design and manage fraud rules, decision logic, and detection strategies within real-time decisioning platforms.

- Lead Platform & Capability Build: Drive enhancements and implementation of fraud rules engines and decisioning platforms in partnership with engineering.

- Optimize Performance Outcomes: Monitor and improve fraud detection, false positives, and client friction through ongoing control tuning and performance management.

- Leverage Data & Models: Use analytics and model insights to identify trends, refine strategies, and improve detection effectiveness.

- Partner Cross-Functionally: Collaborate with Product, Engineering, Risk, and Operations to embed fraud controls into customer journeys and new product launches.

- Influence Senior Stakeholders: Communicate fraud risk, performance, and trade-offs clearly through strong executive storytelling.

- Lead & Develop Team: Build and manage a high-performing team of fraud strategy and analytics professionals.

- Ensure Strong Governance: Maintain disciplined control testing, monitoring, and adherence to risk and regulatory standards.

Qualifications

Required Experience

- 10+ years in fraud risk, payments risk, or financial crimes

- Deep expertise in: Account takeover, social engineering, and transaction fraud risks within retirement and workplace channels

- 6+ years of people management experience leading high-performing teams

- Proven experience managing real-time fraud decisioning environments and rules strategies

- Strong experience partnering across Product, Engineering, Risk, and Operations

- Bachelor’s degree in Statistics, Mathematics, Data Science, Finance, Computer Science, or a related field. Graduate degree preferred.

Technical & Analytical Skills

- Expertise in fraud rules engin es / decisioning platforms

- Strong analytical capabilities (data analysis, segmentation, performance optimization)

- Working knowledge of fraud models / machine learning concepts and model governance

- Ability to translate data into actionable fraud strategies and business decisions

- Strong experience with analytical tools such as Python, R, SAS, SQL, and platforms such as Tableau or Power BI.

Leadership & Communication

- Strong stakeholder management with ability to influence senior leaders

- Excellent communication and executive storytelling skills

- Highly collaborative with a track record of driving alignment across teams

Special Factors Sponsorship Vanguard is offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.