Key Holder (FT)

Job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement - Lead by example in achieving and exceeding individual and store sales goals - Proactively engage customers, assess needs, and deliver personalized styling solutions - Build and maintain strong client relationships through effective clienteling and follow-up - Identify opportunities to cross-sell and upsell to maximize each transaction - Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor - Inspire and motivate associates to deliver high-performance selling behaviors - Create a dynamic, energetic, and results-focused sales culture - Coach team members in real time to improve selling techniques and client engagement - Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence - Open and close the store with accountability for results and standards - Maintain a visually compelling, sales-focused floor environment - Ensure stockroom organization supports selling efficiency - Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring - Prior retail leadership or keyholder experience - Proven ability to drive sales and influence team performance - Strong clienteling skills and a customer-first mindset - High energy, strong communication skills, and a passion for results - Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

Requirements - Proven work experience as a Supervisor, Key holder or Assistant Manager - Basic understanding of sales principles and customer service practices - Proficiency in Apple products and G-suite, Omni-channel POS systems - Solid communication and interpersonal skills - Ability to work in the store alone - Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays. - High school degree

Benefits - Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off ( & Public Holidays) - Short Term & Long Term Disability - Training & Development - Casual working environment - Wellness Resources - 50-75% employee discount