Member Services Coordinator - M-F 8-4:30, Stable W-2 Role

Job description

Stable W-2 Member Services Role, No Remote, Full Benefits, Weekly Pay - UF Resources

Full-time W-2 employee. On-site, Monday-Friday, 8:00 AM-4:30 PM.

If you're looking for a phone-based role that's stable, structured, and meaningful - not just another call center job - this is it. UF Resources is hiring a Member Services Coordinator to support members navigating estate planning, one of the most important decisions a family makes.

What you'll do:

·         Make post-delivery and survey follow-up calls, gathering feedback and requesting reviews

·         Explain Assured Care benefits and help members access a network attorney for changes or estate settlement needs

·         Handle incoming calls and participate in call campaigns

·         Resolve member issues with professionalism and care

What we provide:

·         True W-2 employment with weekly pay - no waiting, no invoicing

·         Predictable schedule: Monday-Friday, 8:00 AM-4:30 PM, fully on-site

·         Health, dental, vision, and life insurance after 90 days

·         Holiday pay, PTO, vacation, and 401(k) with company match

·         Backed by a stable, growing company doing meaningful work

Requirements:

·         2+ years of customer service or member-facing experience

·        A calm, patient, professional phone manner

·         Strong organizational skills and comfort with Microsoft Office

This is real, purposeful work backed by real stability - apply with your resume and a short note about your customer service or legal/estate planning experience.