Senior Customer Operations Manager

Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities  - Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. - Guide leaders in analyzing department results for trends and improvement opportunities. - Track and report gross profit, return, vendor performance and customer feedback metrics. - Work with other Uline teams to enhance customer service processes and identify new product opportunities. - Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements - Bachelor’s degree. - 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. - Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. - Travel to Uline’s North American branches and to vendors.

Benefits - Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! - Multiple bonus programs. - Paid holidays and generous paid time off. - Tuition Assistance Program that covers professional continuing education.

Employee Perks - Café featuring affordable daily meal options from local restaurants. - On-site fitness center and beautifully maintained walking paths. - Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a  drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!   Explore Uline.jobs to learn more!