Bilingual Customer Support Specialist - Overnights

Job description

Bilingual Customer Support Specialist - Overnights

Pay from $30 to $35 per hour with significant growth and earning potential!

Includes $4 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM

Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)

Why Customer Service at Uline? - Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. - Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company. - Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities - Process customer orders, make product recommendations and handle account inquiries using world-class technology. - Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. - Build business relationships with customers over phone, email and chat. - Understand customer needs and recommend Uline's best solutions. - Help customers navigate Uline's website and online ordering.

Minimum Requirements - High school diploma or equivalent. Bachelor's degree preferred. - Excellent problem-solving, listening and communication skills. - Prior customer service experience is a plus , but if you are eager to learn, we will train you! - Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits - Complete health insurance coverage and 401(k) with 6% employer match that starts day one! - Multiple bonus programs. - Paid holidays and generous paid time off. - Tuition Assistance Program that covers professional continuing education.

Employee Perks - Best-in-class, clean, modern facilities. - First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!   Explore Uline.jobs to learn more!