DVS - Technical Support Analyst 3 in NOVA

Job description

- Job Title: DVS - Technical Support Analyst 3 in NOVA - Work Type: Onsite - Location: Warrenton, VA 20187 - Salary: $30–$50/hour - Start Date: October 5, 2026 - End Date: March 12, 2027 - Industry Category: Information Technology / Technical Support - Employment Type: 1099 Contract - Requisition ID: 810936

Overview: - The Virginia Department of Veterans Services (DVS) is seeking a Technical Support Analyst 3 to provide onsite desktop, technical, hardware, software, network, and end-user support. - The position will primarily support the Puller Veterans Care Center (PVCC), a medical facility in Warrenton, Virginia. - The facility is expected to support approximately 200 IT devices, including desktops, laptops, phones, printers, and mobile devices. - The position will also provide occasional technical support to remote DVS Veterans Benefits offices throughout Northern Virginia and the Front Royal area. - This is a 100% onsite position with no exceptions . - Some travel, up to approximately 20%, may be required to support regional DVS benefits offices. - Required business travel will be reimbursed directly by the agency.

Application: - Interested candidates should submit an updated resume for consideration. - Candidates must clearly highlight experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products on their resume. - Candidates should include where and how they used these software products in their work history rather than listing them only in the resume summary. - Candidates must provide a valid email address for E-RTR submission. - Candidates must provide their current city and state of residence. - Candidates must confirm their ability to work 100% onsite in Warrenton, VA. - Candidates must confirm their ability to travel to regional DVS benefits offices when required. - Candidates must have a valid driver's license and reliable personal transportation. - Candidates must be able to participate in both virtual and potential in-person interviews. - Candidates must physically reside within the United States for the duration of the assignment.

Job Description: - Provide onsite technical support for the Department of Veterans Services Puller Veterans Care Center in Warrenton, Virginia. - Independently provide IT administration and technical support for agency-specific hardware and software systems. - Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other peripheral devices. - Install, configure, and troubleshoot Android and Apple mobile devices. - Support Microsoft Office 365, Microsoft Edge, Google Chrome, antivirus software, and other business applications. - Provide application installation, administration, troubleshooting, and end-user training. - Support LAN/WAN environments and troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and related network concepts. - Configure, manage, and troubleshoot routers, switches, wireless access points, and related network equipment. - Troubleshoot desktop and laptop hardware, operating systems, software applications, mobile devices, and telephone systems. - Configure and troubleshoot analog and digital phone systems. - Provide support for email applications, including Google Suite, PST files, calendars, distribution lists, and related functionality. - Monitor network and computer system performance and resolve infrastructure-related issues. - Maintain IT inventory records and support ticketing and reporting processes. - Track end-user support activities through the applicable ticketing system. - Document system changes, technical issues, solutions, procedures, and training materials. - Identify security vulnerabilities and promptly report security incidents. - Provide professional and courteous customer service to end users, team members, vendors, and other stakeholders. - Provide occasional onsite support to regional DVS Veterans Benefits offices as needed. - Travel to designated DVS locations using personal transportation when required. - Perform other duties as assigned.

Responsibilities: - Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment. - Install, configure, maintain, and troubleshoot IT hardware and software. - Troubleshoot Windows operating systems, Microsoft 365, web browsers, antivirus software, and business applications. - Support Android and Apple mobile devices. - Configure and troubleshoot routers, switches, wireless access points, and other network equipment. - Troubleshoot LAN/WAN connectivity and common network protocols and services. - Support email applications, calendars, distribution lists, PST files, and related services. - Support analog and digital telephone systems. - Maintain IT inventory and ticketing records. - Monitor and document system performance and technical issues. - Identify and report security vulnerabilities and incidents. - Create clear technical documentation, procedures, training materials, and knowledge resources. - Provide IT training and technical guidance to end users. - Resolve technical issues in a timely and professional manner. - Coordinate with DVS IT management, vendors, and support teams when escalation is required. - Provide occasional travel-based support to Northern Virginia and Front Royal area DVS offices. - Maintain a professional, customer-focused, and team-oriented approach.

Requirements

Minimum Qualifications: - 3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products. - 3+ years of experience providing basic IT presentation setup and support using related equipment and software. - 3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripheral devices. - 3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, Internet web browsers, antivirus software, and other business applications. - 3+ years of experience setting up, configuring, and troubleshooting mobile devices. - 3+ years of experience with IT inventory control and reporting. - 3+ years of experience providing IT staff or end-user training in person or through electronic media. - 3+ years of experience configuring and troubleshooting analog and digital phone systems. - 3+ years of experience installing, administering, troubleshooting, and providing training for computer applications. - 3+ years of experience providing professional customer support and communicating effectively with customers, team members, and support vendors. - 3+ years of experience troubleshooting technical issues and using available resources to assess and resolve problems in a timely manner. - 3+ years of experience creating clear technical documentation covering technical issues, solutions, and procedures. - Working knowledge of LAN/WAN environments, including TCP/IP, DNS, DHCP, and related network concepts. - Working knowledge of network and IT security. - Experience configuring, managing, and troubleshooting routers, switches, and wireless access points. - Experience documenting system changes, updating training and system documentation, and creating procedures for technical solutions. - Excellent customer service, communication, problem-solving, organizational, and time-management skills. - Professional and courteous attitude when working with customers, team members, vendors, and other stakeholders. - Ability to work independently and as part of a team. - Ability to lift up to 50 lbs. frequently. - Ability to perform repetitive physical activities, including standing, sitting, reaching, lifting, walking, bending, and climbing. - Valid driver's license and clean driving record. - Reliable personal transportation for required business travel. - Ability to work 100% onsite in Warrenton, VA with no exceptions. - Ability to travel up to approximately 20% to Northern Virginia and Front Royal area locations when required. - Must physically reside within the United States for the duration of the assignment. - Must be legally authorized to work in the United States without employer sponsorship, now or in the future. - Must be able to successfully complete the State Police of Virginia background check. - Must meet applicable agency screening requirements.

Benefits

Compensation: - Pay Rate: $30–$50/hour. - Contract Type: 1099 Contract. - Maximum Candidate Rate: $50/hour. - Benefits: No benefits are provided with this 1099 Contract role. - Vendor Maximum Submittal Rate: $63.48/hour. - Travel Expenses: Required business travel will be reimbursed directly by the agency.

Schedule: - Full-time contract assignment from October 5, 2026 through March 12, 2027. - Assignment duration is approximately 5 months, with extension possible. - Work arrangement is 100% onsite from Day 1 with no exceptions. - Some travel, up to approximately 20%, may be required to support regional DVS benefits offices in Northern Virginia and the Front Royal area. - Required business travel expenses, including mileage and lodging when applicable, will be reimbursed directly by the agency.

Work Location: - Warrenton, VA 20187.