Business Operations Support Representative III

Job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to   provide   highly personalized advice, solutions, and service to clients.

TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while   maintaining   participation in the decision-making process   regarding   their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment   solutions   and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term.

Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing fa st   paced environment,   embraces   change, and easily   adapts . They are driven to succeed and want to make a positive impact   with   every interaction. They   possess   and demonstrate problem solving abilities that focus on solutions.

Key responsibilities:   - Provide and deliver   a high level   of administrative support to the branch while ensuring   high quality   service and professionalism at every client interaction; going   above and beyond   where   required   - Support the Manager Client Service (MCS) in functions related to overall operations and day to day   administration   - Implement effective communication of all operational,   administrative   and regulatory /compliance activities as   required . Support the team by continuously developing increased knowledge in all branch   processes   - Support coordination of equipment needs for system access, IT support, and able to provide training support where   required   for branch   staff   - Coordination and handling of all premise's issues including building issues,   seasonal   and promotional   displays   - Maintain and provide ongoing support and improvements to the branch filing   system   - Perform office duties as assigned; ensuring changes are implemented and communicated to staff when   required   to ensure   a high level   of compliance following audit   procedures   - Support the team by actively promoting/supporting key firm/branch   initiatives   - Actively suggest improvements that focus on TD’s vision of building a better bank and above average   standards   - Identify   areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for   improvement   - Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where   required .   - Support the branch professionals where required including client   requests   - Be an advocate for the client   experience   - Other Sundry duties as   assigned

As the Business Operations Support Representative will be   located   at Reception, the role will also   be responsible for :   - Greeting clients and/or guest to the branch and respond to their requests in an efficient   manner   - Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus   demonstrating   strong customer service   attributes   - Make changes to branch directories when   required   - Control the distribution of outgoing and incoming mail, courier bag and reports,   faxes   and transit mail by following internal control   measures   - Support business meetings including set up, catering requests, and manage branch Boardroom   schedule

Requirements    - Undergraduate Degree or Community College Diploma in Business   preferred   - Completed or pursuing industry related courses would be considered an   asset   - The ability to work both as part of a team and independently to complete   tasks   - Prior administrative experience an asset   - Possess excellent communication   skills   - Proven ability to deliver   a high level   of   service   - Detail oriented and highly organized   - Ability to work in a fast-paced, dynamic   environment   - Proficient with MS Office Suite

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process  We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet