Patient Coordinator at Colorado Orthodontics

Job description

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Essential Responsibilities :

- Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.

- Confirm appointments are appropriately spaced and aligned with provider and operatory availability.

- Coordinate pre-appointment and follow-up visits as directed by the clinical team.

- Contact patients to confirm appointments and provide preparation and follow-up instructions.

- Clearly communicate preparation instructions, financial expectations, and appointment timelines.

- Address patient questions and concerns in a professional and compassionate manner.

- Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.

- Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.

- Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.

- Monitor and reorder supplies as needed to support daily operations.

- Assist patients at check-in and check-out when necessary.

- Support administrative projects and provide coverage during absences or high-volume periods.

- Participate in regular staff meetings and training sessions.

- Perform other duties and responsibilities assigned by management.

Qualifications & Experience :

- High school diploma or equivalent required; some college coursework or healthcare-related education preferred.

- Previous experience in dental or healthcare scheduling preferred.

- Strong organizational and multitasking skills.

- Excellent communication and patient service skills.

- Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.

- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Why Join Us?

Comprehensive Benefits Package: - Medical, Dental, Vision, and 401(k) - Paid holidays - Paid time off