Operations Coordinator (Remote - Canada)

Job description

We’re looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward.

This role is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution.

This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don’t fall through the cracks. This is not an executive or strategy-only position.

What You’ll Do - Coordinate the customer journey from onboarding and training through ongoing support and retention. - Follow up with customers, identify pain points, and make sure issues are carried through to resolution. - Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear. - Manage operational priorities, dependencies, blockers, and next steps across multiple teams. - Build and improve business processes rather than simply following existing ones. - Identify operational gaps, ask the right questions, and determine who needs to be involved. - Use customer feedback and operational information to identify opportunities for improvement. - Provide clear, concise updates and help keep operations organized end-to-end.

Requirements

What We’re Looking For - 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations. - Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations. - Experience coordinating people, processes, priorities, and cross-functional dependencies. - Experience owning operational workflows or projects from start to finish and being accountable for the outcome. - Demonstrated experience improving processes, resolving operational issues, and following through until completion. - Experience working across different internal teams and priorities. - Clear, concise professional communication. - Interest in a stable, long-term, hands-on operations role.

Benefits - CAD $80,000 annual salary plus up to CAD $10,000 annual bonus - Fully remote