Field Operations Support Assistant (part-time)

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

- Prepares death certificates, prayer cards and related documents

- Completes required permits and or certificates

- Prepares and processes Veteran’s Paperwork

- Prepares marker monument placement paperwork

- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

- Prepares and distributes daily schedules, reports, and documents

- Receives and processes payments and contracts

- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

- Orders office supplies

- Oversees the processing of installation orders to grounds and maintenance departments

- Processes accounts payable transactions

- Assists with the preparation of obituaries

- Assists Location Management, Sales, Family Service Counselors and payroll as needed

- Acts as backup to Receptionist

- Greets family members and friends

- Communicates client family’s needs promptly and accurately to the appropriate staff member

- Conveys a sense of concern and empathy with client family members at all times

- Responds to customer inquiries via telephone, internet and in person

- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

- High School or equivalent

Experience

- 1 - 2 years of experience in an office clerical or customer service capacity required

- Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

- MS Office Suite experience preferred

- Basic mathematics skills required

- Good verbal and written communication skills

- Strong organizational skills and detail oriented

- High level of compassion and integrity

- Ability to maintain confidentiality

Compensation: Salary: $17.00/hour

Benefits: Part-time associates working an average 20 hours a week may be eligible for 401(k).

Postal Code: 20707

Category (Portal Searching): Administration and Clerical

Job Location: US-MD - Laurel