Head of Fraud Operations

Job description

SentiLink https://www.sentilink.com/ stops more than 150,000 fraud attempts and verifies more than 3 million identities every day to protect both institutions and consumers. The problems we work on are challenging, and solving them takes deep domain expertise, rigorous analysis, and a willingness to dig into the details.

At SentiLink, you'll work alongside smart, highly collaborative colleagues who respect each other's time and judgment, take ownership, and follow through on their commitments. Together, we do truly meaningful work protecting the identities of innocent consumers and flagging the fraudsters attempting to exploit them.

We're well capitalized and growing quickly. We already serve 13 of the top 15 U.S. banks, we're expanding into new markets, and we're backed by Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We've been named to the Forbes Fintech 50 https://www.forbes.com/companies/sentilink/?list=fintech50 and as a 2026 FICO Industry Vanguard Decision Award Winner https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection. We were also the first company to go live https://resources.sentilink.com/blog/sentilink-makes-history-as-first-ecbsv-provider with the electronic Consent Based Social Security Number Verification (eCBSV) service, and we've testified before the U.S. Congress https://resources.sentilink.com/media/dr.-david-maimons-congressional-testimony-on-emerging-fraud-threats-and-the-evolving-fraud-landscape on the future of identity.

We want SentiLink to be the best place you've ever worked. We offer generous benefits and support a range of working arrangements, from fully remote to in-office. We are a digital-first company with strong collaboration across the U.S. and India, and we meet in person regularly to build relationships. We have offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India.

Role:

The Head of Fraud Ops is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives.

This role requires a unique combination of operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement best-in-class, scalable operational processes, and strengthen cross-functional partnerships to ensure FIT serves as an efficient operational machine, a trusted source of fraud expertise, and a pipeline for future leaders across the organization.

Success will be measured by improvements in operational performance, development of high-potential internal talent, increased fraud prevention impact, and FIT's growing influence across Product, R&D, Analytics, GTM, and other business functions.

This is a remote, US-based role.

Responsibilities:

- Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. - Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency. - Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes. - Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. - Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities. - Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact. - Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. - Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions. - Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization. - Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

Requirements: - 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience - 4+ years of management experience overseeing a team of Fraud Analysts - Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes. - Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies. - Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks. - Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways. - Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making. - Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams. - Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality. - Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences. - Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals. - Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards. - Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. - Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

Compensation: - $180,000-$240,000/year + equity + benefits

PERKS: - Employer paid group health insurance for you and your dependents - 401(k) plan with employer match (or equivalent for non US-based roles) - Flexible paid time off - Regular company-wide in-person events - Home office stipend, and more!

CORPORATE VALUES: - Follow Through - Deep Understanding - Whatever It Takes - Do Something Smart