Specialist Weight Management Service (SWMS) - Team Manager

Job description

We’re looking for an operationally strong Team Manager to join the Specialist Weight Management Service (SWMS) at one of the UK’s most exciting health-tech startups. You’ll design and embed the systems and processes that enable our service to scale, while leading a multidisciplinary team of healthcare practitioners to deliver high-quality, evidence-based care.

If you’re a confident and thoughtful leader with experience managing high-performing, multidisciplinary healthcare teams, ideally within a digital environment, and a genuine passion for health and wellbeing, we’d love to hear from you.

What you’ll do - Lead and support our SWMS practitioner team:  Manage a multidisciplinary team of remote healthcare practitioners, including dietitians, nutritionists, and psychological wellbeing practitioners, creating a culture of trust, accountability, and continuous improvement. - Ensure operational excellence:  You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working. - Build out data dashboards and reporting:  You’ll create and maintain dashboards that provide clear visibility of key performance metrics, automate where possible, and make data accessible and easy to understand. - Drive service mobilisation and development:  Partner cross-functionally with Operations, Product, Quality, Engineering, and NHS Partnerships teams to mobilise new specialist weight management services, develop operational processes, and successfully transition services from implementation into sustainable BAU delivery. - Drive performance and quality:  Use operational and quality data to monitor service performance, identify opportunities for improvement, and ensure the team delivers consistently high-quality care and member outcomes. - Coach development:  Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact.

Requirements

What we’re looking for - Experience managing or leading a multidisciplinary healthcare team or specialist weight management service:  You understand the operational and clinical complexities of delivering healthcare services at scale, ideally within an NHS or digitally enabled healthcare environment - Proven people management experience  with a track record of developing, supporting, and motivating high-performing healthcare teams. - Strong operational and analytical skills:  Able to use data to identify bottlenecks, inefficiencies, and opportunities for improvement, and translate insights into practical, measurable solutions. - Experience building and using data dashboards and reporting:  Able to build and maintain dashboards, track meaningful KPIs, automate reporting where possible, and turn operational data into clear insights and actions. - Service mobilisation and implementation experience:  Proven ability to help design, launch, and operationalise new healthcare services, processes, or ways of working, and transition them successfully into BAU. - Proactive, solution-oriented, and resilient:  Not afraid to roll up your sleeves, navigate ambiguity, and make things happen in a fast-paced environment. - Excellent communication and feedback skills , able to build trust, influence stakeholders, support teams, and create a culture of accountability. - Passion for health, wellbeing, and behaviour change , with excitement about the role technology can play in improving health outcomes and transforming lives. - Confident working autonomously and collaboratively  across multiple functions in a fast-paced, remote-first environment. - Strong tech literacy:  Comfortable learning and using a range of digital tools, systems, and data platforms, and working independently from a laptop 5 days per week (Monday to Friday), 40 hours per week.

Nice to have: - Background in dietetics, nutrition, psychology, or health coaching (HCPC or AfN registration is welcome but not required) - Experience working in a digital health, NHS, healthcare, or high-growth startup environment - A solid understanding of obesity and related conditions - Familiarity with the latest health behaviour change science.

Working at Second Nature

We embrace a hybrid model that balances flexibility with connection: - London-based:  1–2 days per week in the office - Remote (UK-based):  Once per month in the office

This approach allows for meaningful collaboration and space to do focused work.

The Company

Obesity has become a global epidemic. In the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable through sustained lifestyle and habit change. Enter Second Nature. We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all. Our habit-change programme, delivered digitally through mobile and web apps, helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.

About us: - We've positively changed the lives of 300,000+ people through accessible, evidence-based healthcare - We're rated 'Excellent' on  Trustpilot  by over 8,000 of our members - We're the UK’s largest digital health provider to the NHS - We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS - Our team members stay with us for an average of 4.3 years

You can find out more about working with us here .

Benefits

Why you’ll love working here: - You’ll lead and develop a high-performing team to deliver an innovative specialist weight management service at scale - You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes - You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives - Flexible working hours and autonomy over your workload to support your own wellbeing - Private medical insurance, provided after your first year with the company - CPD budget of £200/year and protected CPD time - Quarterly company meet ups/socials in London - Salary sacrifice and cycle to work schemes.

To apply

Please complete the application form and attach your CV.

If we don't have a chance to get back to you, we're not intentionally being rude, but please assume it's a no for now!