Service Desk Coordinator

Job description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.

Role overview

You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.

Key responsibilities - Coordinate incoming IT service desk tickets and assign priority - Monitor SLAs and escalate at-risk tickets - Liaise between end users and technical teams - Maintain accurate ticket records and status updates - Produce service desk performance reports - Support onboarding of new starters onto IT systems

What you will need - Experience coordinating a service desk or support queue - Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management) - Understanding of SLA and escalation processes - Strong organisational and communication skills - Comfortable working UK business hours

Nice to have - Basic technical troubleshooting experience - ITIL familiarity - Experience supporting a UK-based IT team

What is on offer - 100% remote – work from anywhere in South Africa - UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST) - Full-time, stable role with a genuine UK employer - Supportive onboarding and clear expectations from day one