Senior Solutions Engineer - US

Job description

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

As a Senior SE, you are a model for your peers — especially less experienced staff. On top of the cultural implications that come with this, your adherence to, defense of, and contribution to the enterprise sales cycle, the value framework, MEDDPPICC and POC strategy. You should be able to demonstrate significant subject matter expertise in the web and native mobile technologies around which your career has focused, as well as a sound understanding of Quantum Metric technologies outside of your normal scope (e.g. RFP questions, security & architecture diagrams). In addition, you should contribute in an ongoing manner to demo strategy, configuration standards, best practices and how to deliver value from those practices. The Senior SE should intimately understand the digital experience monitoring ecosystem around which your career has focused and demonstrate a sound understanding of Quantum Metric's differentiators and be confident in creating new value framework discussions around them. You should possess a sense of our progressive stance — the current state of what's used and why as well as how/why we plan to evolve them as we further our CPD message.

As a Senior SE, you will be asked to lead strategic & technical initiatives that involve multiple team members. You should also proactively mentor more junior staff in order to "raise the team's collective game" and ensure that people are learning and building habits that will serve the team's overall mission and identity. You will be actively involved in the hiring process and hiring decisions. You should be completely comfortable speaking up when you see inadequate behavior or performance from a teammate, as you should recognize that your skills and experience can help your peers improve...and that withholding advice and feedback will only slow their growth. You will be asked to lead strategic & technical initiatives that involve multiple team members. You should also proactively mentor more junior staff in order to "raise the team's collective game" and ensure that people are learning and building habits that will serve the team's overall mission and identity. You will be actively involved in the hiring process and hiring decisions. You should be completely comfortable speaking up when you see inadequate behavior or performance from a teammate, as you should recognize that your skills and experience can help your peers improve...and that withholding advice and feedback will only slow their growth.

🔧 Responsibilities - Strategic Advisory: Own the technical strategy for the most complex enterprise sales cycles across the Americas, from initial discovery to close, often across multi-quarter, multi-stakeholder deals - Solution Design: Architect and lead tailored demonstrations and narratives — including Felix Agentic use cases — that align Quantum Metric's platform to C-level business outcomes - POC Execution: Lead and de-risk the most technically and politically complex proof-of-concepts, defining success criteria and quantifying enterprise-scale business value - Technical Architecture: Design scalable, enterprise-grade solution architectures and articulate ROI-based value propositions for the largest accounts in the portfolio - Team Leadership: Mentor and upskill other Solutions Engineers, share best practices, and act as a technical escalation point for the broader team - Cross-Functional Partnership: Partner with Account Executives, RVP’s, and Customer Success on deal orchestration for named/strategic accounts, and coordinate closely with Product/Engineering on post-sales onboarding and roadmap influence - Market Influence: Lead RFP responses for strategic accounts and serve as a structured voice of the customer into the product roadmap, particularly around Felix Agentic

💡Requirements - Experience: 6+ years in Enterprise Pre-Sales/Solutions Engineering within SaaS or software, with a track record on large, complex deals - Sales Acumen: Proven success leading — not just supporting — complex, multi-layered sales cycles in the Digital Experience / Digital Analytics space - Stakeholder Management: Strong executive presence, equally credible with technical teams (architects/developers) and C-suite (CIO/CDO) - Technical Depth: Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning; native iOS/Android experience a plus - Leadership: Experience mentoring or informally leading other SEs, and building reusable tools/assets beyond your own deals - Communication: Exceptional storytelling and executive-level presentation skills, with clear ownership up and down the chain — aligning AEs and leadership while staying a dependable partner to ICs. Disciplined Salesforce hygiene is a must. - Agility: Strong organizational skills to manage multiple high-stakes deals simultaneously, with 20–25% travel - Linguistic Skills: Professional level fluency in Spanish is a plus

Preferred Qualifications - Deep experience in Digital Experience Analytics or CXM platforms - Hands-on familiarity with agentic AI, enterprise data architecture, or tagging strategies — ideally applied in a live deal context - Background in high-growth SaaS or digital transformation consulting - Experience operating as an informal or formal technical lead for a pre-sales team

🏆 Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. Discounts on Pet Insurance 401k (with employer match) and Options / Equity  13 company holidays Unlimited Paid Time Off  Sick leave Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities  Rewards and recognition programs  Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program  Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture  RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)   🐉 About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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