Sr Technical Account Manager

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Senior Technical account manager — Qualys

Overview: The Senior TAM role at Qualys is a senior, highly technical solution architect responsible for engaging with large and strategic enterprise customers . You act as the technical counterpart to the Account Director , deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer.

Key Responsibilities

Customer Engagement & Technical Leadership - Serve as the primary technical and solution architect for major enterprise accounts. - Build trusted relationships with senior technical stakeholders and security leadership. - Understand customers’ technical environments, security architecture, and risk posture. - Communicate complex technical concepts clearly — from engineers to C-level executives.

Platform Expertise & Solution Architecture - Maintain expert-level knowledge of Qualys products and capabilities. - Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios. - Help customers optimize adoption and usage of Qualys modules.

Renewal & Commercial Collaboration - Own the renewal and upsell pipeline process for assigned major accounts. - Work closely with the Account Director on strategy, expansion planning, and renewal execution. - Identify technical value drivers that support upsell and retention opportunities. - Carry out technical Proof-of-Concept process as needed - Manage opportunity pipeline activity through the Company’s CRM - Delivery of high-level and detailed sales presentations - Respond to functional and technical elements of RFIs/RFPs

Cross-Functional Influence - Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams. - Participate in roadmap discussions, quarterly business reviews, and executive briefings.

Industry & Market Engagement - Stay current on cybersecurity trends and enterprise IT/security architectures. - Represent Qualys at customer meetings, industry events, and conferences.

Requirements - Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS. - Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc. - Strong understanding of enterprise IT and cloud/hybrid environments. - Excellent communication skills with both technical teams and executives. - Ability to manage multiple strategic accounts. - Proactive and comfortable working in a matrixed organization.

Role Focus

In this Senior TAM position, you're essentially the technical advisor and architect ensuring customers achieve business value from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.

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