Project Manager - DDM Client Operations

Job description

Project Manager, Client Operations

Location: Burbank (On-Site) Schedule: Day Shift, 9a Start Time Position Type: Full-Time, Salaried Compensation Range: $70,000-$85,000

Responsibilities - Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+ - Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery - Establish a solid understanding of specific client specifications and needs - Build strong working relationships with clients and deliver world class customer service - Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations - Work with the billing team to ensure projects are billed correctly and on time to clients - Perform order entries based on client requests and ensure data accuracy in all internal and external systems - Provide strategic solutions to any issues that may arise with clients - Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently - Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities - Support Pixelogic’s vision and represent the best interests of both the customer as well as the company - Abide by security policies and protect information entrusted to you - Document processes to use as training guides (including video trainings) - Utilize dashboards, reports and metrics to monitor production milestones and status - Help build and evolve the company and team culture - Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts - Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring - Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements - Bachelor’s degree preferred - Localization (subtitling, dubbing) and/or digital media and mastering experience preferred - Solid organizational skills, including multitasking and time-management - Collaborative thinker who works well in a team - Experience in media industry and post-production workflows - Passionate about customer experience and customer service excellence - Excellent communication skills with technical and non-technical individuals - Deep sense of urgency and ability to work in a fast-paced environment with high volume - Problem solver with creative and innovative approach with ability to think out of the box - Outstanding attention to detail and ability to plan complex projects with urgency - A positive attitude when experiencing obstacles and enthusiastic to get things done