Junior IT Specialist

Job description

Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

- Provide Tier 1–2 technical support for hardware, software, and SaaS applications

- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

- Support operating systems (Windows, macOS, Linux) and productivity tools

- Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

- Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

- Assist with cloud-based backups, monitoring, and security best practices

- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

- Monitor network performance and resolve connectivity issues

- Assist with network security controls and access management

IT Asset Management

- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

- Maintain accurate asset inventory records and ensure compliance

- Coordinate device provisioning, replacements, and returns

- Support onboarding and offboarding processes

Security & Compliance

- Follow IT security policies and best practices

- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

- Support audits and compliance requirements as needed

Qualifications |

- Bachelor's degree in computer science or

- 4+ years provided support in the form of Linux\Windows\Mac OS architecture

- Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)

- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

- Understanding of system and application integration, as well automation engineering

- Able to work off hours for maintenance and projects

- Periodic travel to other offices to help support staff.