Call Center Sales Supervisor - T-Mobile

Job description

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities: - Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential. - Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance. - Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth. - Organize engaging training sessions that enhance product knowledge and sharpen sales skills. - Be the go-to person for any customer escalations, turning challenges into delightful resolutions. - Collaborate with our wonderful management team to refine sales processes and continually improve our operations.

Requirements - A bachelor's degree or equivalent experience. - At least 2 years of experience in a sales-focused call center supervisory role. - A proven knack for leading and motivating a fantastic sales team. - Great communication and people skills – you can connect with anyone! - Strong analytical abilities to help us understand our data better. - A positive attitude that thrives in a fast-paced, results-oriented environment. - Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

Benefits - Full-Time Hours : 40 hours per week schedule - Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! - Benefits : Health Care Plan (Medical, Dental & Vision) - Culture : Diverse, welcoming culture with Employee Resource Groups - Referrals : Refer a friend and earn up to $2,000 per person!