Call Center Sales Operations Manager - T-Mobile

Job description

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities: - Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency. - Develop, implement, and refine operational processes and procedures to improve sales execution. - Analyze sales data to identify trends, opportunities for improvement, and actionable insights. - Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals. - Train and develop team members to ensure effective execution of sales strategies and operational protocols. - Monitor performance metrics and provide regular reports to management on key performance indicators. - Identify areas for automation and technology needs to streamline processes.

Requirements - Bachelor's degree in business, management, or a related field. - 3+ years of experience in sales operations or management within a call center environment. - Strong leadership skills with a proven track record of managing and developing teams. - Exceptional analytical skills with the ability to interpret data and make data-driven decisions. - Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders. - Proficiency in CRM software, reporting tools, and Microsoft Office Suite. - Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.

Benefits - Full-Time Hours : 40 hours per week schedule - Supportive Environment: Classroom training, plus ongoing support for your success! - Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! - Benefits : Health Care Plan (Medical, Dental & Vision) - Culture : Diverse, welcoming culture with Employee Resource Groups - Referrals : Refer a friend and earn up to $2,000 per person!