Enterprise Application Support Specialist

Job description

ON.energy   is setting the standard for large load interconnection. ON’s patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center. With multiple gigawatts currently under construction, we are enabling grid-safe data centers.

Role Summary

The Enterprise Application Support Specialist - Assets & Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.

Key Responsibilities

Application Administration & Support - Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications. - Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications. - Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed. - Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.

Business Analysis & Process Improvement - Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems. - Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios. - Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.

Integrations, Data & Technical Enablement - Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms. - Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants. - Validate data quality and system behavior after configuration changes, releases, or integration updates.

Training, Adoption & Governance - Train end users and power users on application functionality, process expectations, and best practices. - Promote consistent standards, governance, naming conventions, and permissions across supported applications. - Track support trends and recurring issues to prioritize roadmap and operational improvements.

Key Requirements - 5+ years supporting enterprise business applications in asset management, procurement, construction technology, or ERP-adjacent environments. - Hands-on Procore administration and configuration experience (permissions, workflows, templates, forms), plus exposure to asset management or purchasing systems. - Business analysis experience: requirements gathering, process documentation, and solution design. - Ability to troubleshoot functional application issues as well as integration, data, and workflow problems. - Working knowledge of application governance, change management, and user support practices. - Excellent communication skills across field, operations, finance, procurement, IT, vendor, and leadership audiences.

Preferred Experience - Asset management or EAM/CMMS platforms, purchasing and procure-to-pay workflows, project controls, or project accounting. - APIs, iPaaS or middleware platforms, SSO, data mapping, or reporting. - Working with vendors, consultants, or implementation partners. - Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, or Microsoft 365.

For US-based roles - What you’ll get: - Competitive salary + annual performance-based bonus eligibility - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays

For Mexico-based roles - What you’ll get: - Competitive salary + annual performance bonus eligibility - Christmas Bonus (Aguinaldo): 30 days - Major medical expenses and life insurance - Paid time off and holidays (per local policy)

For all roles: - Professional development and growth opportunities - Opportunity to grow with a mission-driven team shaping the future of clean energy - Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation. - Benefits vary by role and location and are subject to change.

Agency Notice:   ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.