Operations Manager - Boston, MA

Job description

Neo Security is hiring an Operations Manager to keep our Boston office and day-to-day company operations running smoothly. Based full-time in our Boston, MA office, you'll own office management, vendor and facilities relationships, internal tools and processes, and cross-functional operational projects that help the company scale efficiently. You'll work closely with People, Finance, IT, and the leadership team, acting as the person who makes sure the details behind a growing company are handled well.

This role suits a highly organized, resourceful generalist who enjoys variety, takes ownership of problems without being asked, and wants to build the operational backbone of a fast-growing security company from the ground up.

What You'll Do - Own day-to-day office management for the Boston office, including facilities, supplies, vendor relationships, and workplace experience. - Manage relationships with building management, landlords, and office vendors, negotiating contracts and resolving issues as they arise. - Plan and execute internal events, offsites, and team celebrations, coordinating logistics, catering, and vendors. - Own and improve internal operational processes and tools (e.g., expense management, equipment provisioning, office systems), identifying opportunities to increase efficiency as the company scales. - Support new hire onboarding logistics, including workspace setup, equipment procurement, and first-week office experience. - Partner with People/HR on office policies, employee experience initiatives, and culture-building activities. - Partner with Finance on office-related budgeting, vendor invoicing, and expense tracking. - Coordinate with IT on office technology needs, including equipment ordering, setup, and troubleshooting basic issues. - Serve as the primary point of contact for office-related questions and issues from employees and visitors. - Lead or support cross-functional operational projects as needed, from process documentation to ad hoc initiatives requested by leadership. - Ensure the office is a safe, welcoming, and well-run environment, including managing security/access procedures for the space.

Requirements - 4+ years of experience in office management, operations, or a related generalist role, ideally at a startup or fast-growing company. - Strong organizational skills and proven ability to manage multiple projects and vendors simultaneously without dropping details. - Comfortable negotiating with and managing vendors, contractors, and building management. - Excellent communication skills and a service-oriented mindset, with the ability to work well with employees and leadership at all levels. - Proven ability to identify and implement process improvements without needing significant oversight. - Proficiency with standard productivity tools (e.g., Google Workspace or Microsoft 365, Slack) and comfort learning new internal tools. - A hands-on, no-task-too-small attitude, paired with the judgment to prioritize and escalate appropriately. - Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.

Nice to Haves - Experience opening or standing up a new office space, including build-out or move logistics. - Experience supporting People/HR functions such as onboarding, benefits administration, or culture programs. - Familiarity with basic bookkeeping, expense management, or procurement tools (e.g., Expensify, Bill.com, Ramp). - Experience in cybersecurity, technology, or another fast-paced technical industry. - Project management experience or certification (e.g., PMP), or comfort using project tracking tools (e.g., Asana, Notion). - Interest in growing into a broader Operations, People, or Chief of Staff role as the company scales.