Network Operations Manager

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global — the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence.

The Role:

The Network Operations Manager leads the operational core of the network organization, reporting to the Head of Network. This role spans two primary areas: managing network business functions and driving daily network operations to maintain a high-availability 24/7 environment.

What You'll Do - Maintains consolidated lifecycle documentation, asset records, and cost reporting. - Ensures end-to-end accuracy of network asset and service records, from CMDB to circuit inventory. - Runs the daily operational cadence—including huddles, alarm triage, outage tracking, and change facilitation—to maintain environment stability. - Oversees firmware maintenance and ensures high availability across a distributed network infrastructure.

Network Business Functions - Lifecycle Management: Oversee network assets and services from acquisition through refresh and retirement. - Financial Administration: Consolidate team budget records into a single version-controlled document, track spend, and report rollups to the Head of Network. - CMDB & Compliance: Keep asset and service records accurate, integrated, and audit-ready. - Circuit & Carrier Operations: Manage inventory, orders, disconnects, and billing accuracy. - Vendor & Purchasing Strategy: Partner with peer managers on purchasing, support renewals, and remote-hands vendor relationships.

Network Operations - Operational Leadership: Lead the team in triaging daily alarms, running morning operational huddles, and managing out-of-band management networks. - Observability & Tooling: Administer network intelligence and monitoring platforms (e.g., Kentik, LogicMonitor, NodePing, Forward Networks). - Incident & Change Management: Facilitate major changes, log activities, track outages, and supply engineers with operational data to speed recovery. - Global Coverage: Maintain a follow-the-sun operational model, delivering daily hand-off reports and extending triage coverage across time zones.

Team Leadership - Support and guide a distributed team across Canada, the US, and India, including internal staff, contracted engineers, and remote-hands providers. - Set clear priorities, support team performance, and coordinate seamless coverage across time zones.

What We're Looking For:

Required Skills: - Operational Leadership: Experience leading or coordinating 24/7 critical network operations, including monitoring, alarm triage, and incident response.  3+ years of experience. - Team Leadership: Experience managing or supporting distributed technical teams across multiple time zones. 3+ years of experience. - Business & Asset Operations: Familiarity with network asset lifecycles, CMDB/ITSM workflows, and circuit/carrier management.  3+ years of experience. - Financial & Spend Validation: Experience reviewing vendor invoices, tracking spend, or managing functional budget documentation.  3+ years of experience. - Tooling Familiarity: Working knowledge of network monitoring and observability platforms.

Preferred Qualifications - Vendor & Partner Management: Experience working with contracted engineers, managed service providers, or remote-handed vendors. - Experience with Kentik, LogicMonitor, or Forward Networks. - Transformation Context: Exposure to standing up processes in a transformation, carve-out, or TSA-exit environment. - Technical Depth: Network engineering understanding (such as CCNA-level concepts) to effectively partner with engineering teams. - Automation & Modernization: Interest or experience in network scripting, ITIL frameworks, or integrating automation/AI into operational workflows.

This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.