Front Desk Agent, Full Time

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale , hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts , a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values: - Passion for Hospitality – Delivering meaningful and memorable guest experiences - Entrepreneurial Spirit – Taking ownership and acting with agility - Innovation – Continuously improving how we operate and serve - Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees. - Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay. - Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods. - Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions. - Process room reservations, modifications, cancellations, and special requests accurately in the property management system. - Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction. - Maintain accurate guest records, billing information, and daily financial transactions. - Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards. - Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate. - Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality. - Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays

Education - High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.