Banquet Server - On Call

Job description

Hotel Name: The Millennium Hotel Knickerbocker Chicago

Location: Onsite – Chicago, IL

Salary Range: 12.12 - 12.62

Join the Team at The Knickerbocker Chicago

At The Knickerbocker Chicago , hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression.

About The Knickerbocker Chicago

Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life.

Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values: - Passion for Hospitality – Delivering meaningful and memorable guest experiences - Entrepreneurial – Taking ownership and acting with agility - Innovation & Progressive – Continuously improving how we operate and serve - Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Banquet Server

As our Banquet Server, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

As a Banquet Server, you will create a welcoming guest experience by delivering attentive service and supporting successful events. Your impact helps ensure every banquet runs smoothly, professionally, and efficiently.

What You’ll Be Doing - Responds to all guest and clients requests promptly and efficiently - Set up banquet room as instructed by Banquet Captain to include linen, service ware and glassware - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations - Serve food and beverage in order and to the expectation of the Banquet Captain to ensure consistency y=throughout the banquet. - Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function - Replenish beverages as necessary, and check with guests for overall satisfaction - Once banquet is complete, reset banquet room according to Captain's specifications

Operations & Execution - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment

Guest Experience - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest

Team Collaboration - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability

Compliance & Standards

Follow all company policies, safety standards, and procedures

Maintain accuracy in processes, reporting, and documentation

Uphold a culture of accountability and operational excellence

Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays

Qualifications – - At least 1 year of cooking experience in a fast-paced restaurant - Ability to work well on a team - Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette - Knowledge of the appropriate table settings and service ware - Ability to remember, recite and promote the variety of food menu items - Ability to transport up to 30lbs through a crowded room on a continuous basis throughout the shift - Familiar with kitchen equipment and tools - Professional, patient, and respectful attitude - Must have a valid Food Handler’s card - Brings a positive attitude and supports the team - Follows all safety guidelines while working

Education (Optional / Adjustable) - High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.