Senior Platform Engineer (SaaS Operations)

Job description

MS2 is a national leader in transportation data management and analysis and has the largest traffic count database in North America. More than 270 agencies in 31 US States, and 3 Canadian Provinces, including 28 state Departments of Transportation, are using MS2 software to manage their transportation data.

MS2 is located in the beautiful city of Ann Arbor, Michigan, the home of high-tech industries and the University of Michigan. Residents of the city enjoy beautiful parks, mature neighborhoods, amenities of the Huron River and easy access to downtown Detroit or to colorful “Pure Michigan” woods and waterways.

MS2 is a friendly, open, team working to support our clients' software needs. Staff members work on a variety of tasks and are given a high degree of responsibility. We offer an excellent environment for transportation professionals and Software Engineers with competitive compensation and benefit packages. We're a small team and you'll have an opportunity to make a big impact!

We are seeking a Senior Platform Engineer (SaaS Operations) to improve the reliability, security, operability, and continuous improvement of our SaaS platform. This hands-on senior engineering role designs and automates the infrastructure, delivery systems, and operational practices that enable reliable service delivery, safe software releases, and efficient engineering workflows.

The role combines AWS infrastructure ownership, production operations, incident response, observability, security controls, server lifecycle management, and platform enablement to improve stability, scalability, and supportability. You will partner closely with Engineering, QA, Technical Support, and Product to reduce operational risk, strengthen deployment and recovery practices, and improve service reliability across the platform. When platform capabilities intersect with customer-facing workflows, you will also troubleshoot and make targeted contributions to backend services and integrations.

The ideal candidate takes ownership of production platform health, leads the resolution of complex cross-layer issues, reduces recurring operational work through automation, and drives measurable improvements in reliability, performance, recovery readiness, and engineering efficiency.

Responsibilities: - Lead complex platform and integration initiatives end-to-end, including solution design, implementation, testing, release, and production support.  - Own SaaS platform operations across application runtime, AWS infrastructure, and service-related networking.  - Administer and maintain production server environments, including patching, hardening, configuration management, backup and recovery validation, lifecycle planning, and health monitoring.  - Lead incident response, root-cause analysis, and follow-through for platform, infrastructure, and service-integration issues.  - Build and improve observability, monitoring, alerting, runbooks, and operational standards for consistent response quality.  - Monitor platform performance, capacity, and cloud resource utilization to proactively identify risks, optimize efficiency, and support reliable service delivery.  - Automate infrastructure provisioning, deployment, patching, and repeatable operational workflows.  - Partner with Technical Support to convert recurring customer issue patterns into durable platform and product improvements.  - Support SOC 2 and related compliance efforts by implementing technical controls and producing audit-ready evidence.  - Operate with high autonomy on complex technical issues and lead cross-functional technical execution for major incidents and platform initiatives.  - Contribute to code/design/architecture reviews and provide technical mentorship that improves engineering quality, consistency, and operational best practices.

Requirements - Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. - 5+ years of progressive experience in platform engineering, cloud infrastructure, site reliability engineering, DevOps, software engineering, or related disciplines, including responsibility for the reliability and operation of production systems.  - Strong hands-on AWS experience in production SaaS environments, including infrastructure provisioning, operational security controls, monitoring/alerting, and reliability-focused incident response.  - Strong networking fundamentals (TCP/IP, DNS, VPNs, routing, and connectivity troubleshooting).  - Strong production SQL skills for operational troubleshooting, data integrity checks, and service support across customer-facing workflows.  - Experience with CI/CD, Infrastructure as Code, deployment automation, and operational scripting.  - Proven ownership of production incident handling and cross-functional technical coordination.  - Experience supporting, troubleshooting, and contributing to production backend services in C#/.NET environments.  - Excellent verbal and written communication skills. - Strong troubleshooting, analytical, and problem-solving abilities across application, infrastructure, networking, and data domains.

Preferred: - Experience managing cloud platform cost optimization and capacity planning. - Experience supporting SOC 2, ISO 27001, or similar security/compliance frameworks. - Familiarity supporting Azure-hosted services in production, including identity, networking, and integration workflows. - Experience with observability tooling (Grafana, Betterstack, Datadog, or similar). - Experience with vulnerability management and endpoint security tooling. - Experience with Windows-based SaaS hosting, Microsoft SQL Server operations, ESRI/GIS systems, or ASP.NET (Web Forms, MVC, or Core). - Familiarity with JavaScript, TypeScript, and React.

Benefits

We offer a competitive salary and benefits package.

We promote a strong work/life balance at MS2. We encourage our employees to pursue their professional interests and take ownership of projects from start to finish. You’ll be working with big data and cloud-based solutions using the latest technologies as part of a fun and energetic team. We get along so well, we even have regular nights out and company sponsored dinners to celebrate our successes! It’s a great place to work.

Salary:

$110,000 - $156,000 a year, to be determined based on candidate's individual skills and experience

Benefits: - Participation in the company's annual bonus program - 401(k) with matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Life insurance - Paid time off - Professional development assistance - Referral program - Disability insurance - Vision insurance

We Want You to Be You at MS2.

At MS2 a diverse, inclusive, and equitable workplace is one where all employees, whatever their race, gender, color, ethnicity, national origin, age, sexual orientation or identity, education, disability, religion, or veteran status, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments and programs. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

MS2 is committed to maintaining a welcoming environment with equitable treatment for all, and we strive to: - Provide a working environment where all employees feel safe, comfortable, and valued. - See diversity, inclusion, and equity as connected to our mission and critical to ensure the well-being of our staff and the agencies we serve. - Examine and dismantle any inequities within our policies, systems, programs, and services, and continually update and report our progress to our employees. - Explore potential underlying, unquestioned assumptions that interfere with inclusiveness. - Encourage company-wide thinking about how systemic inequities impact our organization’s work, and how best to address that in a way that is consistent with our mission. - Help to challenge assumptions about what it takes to be a strong leader at our organization, and who is well-positioned to provide leadership. - Practice and encourage respectful and transparent communication in all interactions. - Commit time and resources to expand more diverse leadership at all levels of our organization. - Lead with respect and tolerance. We expect all employees to embrace this notion and to express it in workplace interactions and through everyday practices.

MS2 wants every employee to feel our commitment to showing respect for everyone, and we encourage open communication that enables each person to be their best self.

MS2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Hybrid work

We require you to work in the office generally at least one day per week. This is not a fully remote position, but we may provide relocation assistance to successful candidates