Draws Coordinator

Job description

Draws Coordinator (Entry-Level)

Department: Draws — Merchants Mortgage & Trust Corporation (MMTC)

Location: Denver (DTC), CO  |  Tampa, FL  |

Schedule: In-office 3 days/week minimum; 5 days/week preferred

Status: Full-Time

About the Role

MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results.

This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative.

Job Responsibilities

●        Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems

●        Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing

●        Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)

●        Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status

●        Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline

●        Maintain accurate, audit-ready records within the loan origination/servicing system

●        Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed

Required Skills & Qualifications

●        Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types

●        Working knowledge of Office 365 and Adobe Acrobat Pro

●        Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files

●        Excellent verbal and written communication skills with customer-service orientation

●        Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)

●        High school diploma or equivalent required; college coursework in finance, business, or a related field a plus

●        Prior experience in mortgage servicing, construction lending, or customer service preferred but not required

●      Must be legally authorized to work in the United States.

●        Background check and credit review required as a condition of employment.

What Success Looks Like

●        Draws are processed accurately and within department turnaround targets

●        Borrowers and contractors receive clear, timely, professional communication

●        Documentation is complete, well-organized, and audit-ready

●        Able to ramp up on multiple loan files without dropping deadlines

Equal Opportunity Employer

Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability