Front Desk Receptionist (Υπάλληλος Υποδοχής) - Elix, Parga | Season

Job description

Mar-Bella Collection : A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella , perfect for families and multi-generational groups, the adults-only Nido , a Small Luxury Hotel of the World, and Avali , the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

MarBella Collection is looking for Front Desk Receptionist Trainee to join our team in Elix Hotel, for 2026 season.

As a Receptionist, you will be the first point of contact for our company. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Duties & Responsibilities - Greet and welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Register guests collecting necessary - Answer, screen and forward incoming phone calls - Provide information about the hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Receive, sort, and distribute daily mail/deliveries - Ensure reception area is tidy and presentable, with all necessary stationery and material - Maintain back-office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) - Control the front office supplies and keep inventory of stock

Skills - Customer service attitude - Organizational skills - Written and verbal communication skills - Outgoing personality - Multitasking and prioritizing - Problem-solving - Ability to work under pressure

Requirements - Work experience as a Hotel Front Desk Agent, Receptionist or similar role - Experience with hotel PMS, like Fidelio and Opera - Excellent verbal and written command of Greek and English language - Additional language knowledge would be consider an extra asset (German /French / Russian - Familiarity with Microsoft Office. - Degree in hotel management is a plus

Benefits - Competitive remuneration package - Dynamic & highly professional environment - Career development opportunities - Sharedroom accommodation & meal plan provided

In accordance with EU Directive 2023/970, the pay range must be communicated to applicants before the interview.