Banking Services Operations Associate II - Records & Retention (Onsite - Temporary Assignment/Fixed Term)

Job description

Overview:

Fulfills and assists with coordination of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans.

Primary Responsibilities: - Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems. - Scan and image documents. - Package and send loan folders and/or documents via external postal delivery. - Box, ship, retrieve and track folders and/or documents to and from storage warehouse. - Contact prior servicers or sellers for loan documentation, on an as needed basis. - Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner. - Transport requested loan folders and/or documents to and from onsite business partners. - Track and query incoming and outgoing loan folders and/or documents via electronic and/or manual means. - Complete moderately complex file room duties as assigned. - Provide loan folder and documentation support for loan acquisitions and transfers. - Adhere to the Company’s standards for confidentiality. - Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management. - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned.

Scope of Responsibilities:

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s work experience

Education and Experience Preferred:

Minimum of 2 years’ relevant work experience

Physical Requirements:

Ability to lift up to 25 pounds

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America