Operations Supervisor

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .

Your Role: At the Heart of the Chain

Salary Range

$48,125.00 - $60,156.50 .

Core Duties :

Safety and Compliance   - Ensure compliance with Health & Safety protocols and   maintain   a hazard-free work environment   - Enforce safe working methods and behaviors within the team.    - Conduct safety audits and warehouse checks.    - Supervise warehouse traffic, van   audits   and ensure safe vehicle movements.    - Ensure warehouse cleanliness and organization.    - Respond to emergencies as   required .   - Cleaning, general housekeeping

Operations and Logistics   - Oversee shipping, receiving, dispatching, and inventory management.    - and package dispatching process.    - Conduct quality checkups on return pickups and return to the client process.    - Create/confirm driver bookings with relevant BPs.    - Generate the next day’s route plan and send optimization emails to the Optimization team.    - Conduct IDCs/Drivers check in/ out, loading   - Unload trailers and verify freight against manifests.    - Assist   with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration   - Maintain   accurate   delivery, incident, and inventory logs, and   submit   comprehensive daily reports.   - Complete daily reports and   submit   to the clients, Station   team   and Manager (AMZ Daily Case report, Shift Handover, etc.).    - Audit Proof of Delivery (POD) reports and   report   back on compliance to IDC liaison    - Complete daily timesheets and   submit   to the Station Manager.    - Perform data entry as needed.

T eam leadership and Customer service   - Assign daily tasks to staff ,   monitor   productivity, and ensure compliance with SOPs    - Prepare and   monitor   performance reports (on-time deliveries, exceptions, etc.).    - Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.   - Address delivery complaints, damages, or lost packages promptly.    - Ensure high service standards and customer satisfaction.    - Evaluate and assess employee   performance,  workplace   conduct and compliance as   required , including discipline where   appropriate .     - Other duties as assigned

Work Environment : Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly? - Short- and medium-term growth opportunities  - Comprehensive group insurance  - Group RRSP program  - Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.