Operations Manager

Job description

Description

Operations Manager | Forney, TX

Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Responsibilities - Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls - Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives - Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8 - Monitor job schedules, labor costs, and resource allocation to drive optimal performance - Manage budgets, expenses, and overall financial performance of the department - Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins - Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff - Conduct regular performance evaluations and provide coaching for continuous improvement - Partner with dispatch to protect board integrity, technician routing, and daily capacity - Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations - Implement quality control measures to maintain industry standards and protect the company's reputation - Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions - Serve as the primary operational leader and point person for the branch

Requirements

Qualifications - Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing - Strong understanding of service, installation, sales, and operational best practices - Demonstrated success managing P&L in a residential service environment - Strong technical knowledge of HVAC systems, plumbing, and applicable building codes - Ability to balance strategic thinking with hands-on execution - Highly organized with strong operational discipline - Strong communicator who can motivate teams and hold them accountable - Proficiency with field service management software; ServiceTitan experience strongly preferred - Experience leading through growth and change preferred - Valid driver's license and insurable driving record

Why Join Us - Competitive base salary - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and paid holidays - Company vehicle, phone, and tablet - Leadership development and clear growth opportunity within a growing platform - Real ownership and autonomy over a branch with room to run

Who We Are

Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together.