Customer Service & Billing Representative

Job description

Job Overview

We are seeking an organized, detail-oriented Customer Service & Billing Representative for a full-time, on-site position at our manufacturing facility. In this dynamic role, you will be the core point of contact for a diverse client base, managing accounts for walk-in, e-commerce, and distributor customers . You will handle the entire order cycle, directly utilizing QuickBooks and Odoo daily to manage data entry, invoicing, and collections. Because we manufacture our products in-house, you will collaborate closely with production and warehouse teams, using our batch-number tracking system to ensure accurate inventory control and order fulfillment.

Key Responsibilities

Multi-Channel Customer Support - Provide friendly, professional, and face-to-face assistance to walk-in customers . - Manage and resolve incoming inquiries from e-commerce and distributor channels via phone and email. - Educate clients neutrally on product specifications, availability, and lead times based on current production. - Process customer returns, credits, and exchange requests according to company policy.

Order Processing & Batch Inventory Tracking - Input all incoming wholesale, online, and counter orders accurately into Odoo and QuickBooks . - Verify and track physical inventory levels utilizing our batch-number allocation system . - Coordinate directly with the in-house manufacturing team to monitor order statuses and production schedules. - Generate warehouse picking slips and packing lists tied to specific product batches.

Invoicing, Billing & Account Resolution - Generate and email precise customer invoices immediately upon order fulfillment. - Audit past-due aging reports daily to identify outstanding client accounts. - Conduct courteous, professional payment reminders regarding open balances and payment terms . - Investigate, document, and resolve billing disputes, pricing miscalculations, or short-payments.

Requirements

Qualifications & Skills - Experience: 2–3 years in customer service or accounts receivable, preferably within a manufacturing or distribution environment . - Software Proficiency: Required daily operational experience with Odoo ERP and QuickBooks accounting systems. - Inventory Knowledge: Previous exposure to inventory management software, specifically lot tracking or batch-number control , is highly preferred. - Communication: Exceptional verbal and written skills, with the ability to balance strict collection policies with excellent customer care.

Work Structure: Must be able to work 100% on-site and comfortably pivot between office desk work and front-counter customer interaction.

Benefits

We value our team members and offer a competitive, comprehensive benefits package to support your health, financial well-being, and work-life balance: - Medical Insurance: Comprehensive medical benefits plan with company contribution . - Supplemental Health: Company-sponsored dental and vision packages. - Life & Disability: Company-sponsored life insurance and long-term disability (LTD) protection. - Retirement Plan: Company- matching retirement plan to support your long-term savings. - Paid Time Off (PTO): Accrued paid vacation time and dedicated paid sick time . - Paid Holidays: Paid time off for observed company holidays .