Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

Job description

Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.     We’re   solving the world’s most complex challenges, and our people are at the forefront of progress.

The  Customer Experience & Business Process Improvement (CX & BPI)  team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives.  Our  vision  is to be the team that shapes and drives  what’s  next for HPE. Our  mission  is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We offer:   - A competitive salary and award-winning benefits   - A diverse, inclusive, and supportive culture   - Growth through professional development, on-the job learning and stretch   assignments     - A network of talented and motivated colleagues    - Work-life balance and support for career   development

What you will be doing:

Responsibilities :   - Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior   leaders     - Support   cross-functional transformation projects   by   identifying   opportunities, building solutions, implementing solutions across different   teams     - Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develop ing   action plans, lead ing   program mobilization efforts, and provid ing   advisory and program management services throughout the life of the   program       - Evaluate and analyze data to support business strategy/operations   improvements     - Re-engineer processes to improve delivery, reduce complexity, reduce   waste   and incorporate accountability to sustain the   change     - Define and execute change management initiatives in support of strategy and process changes ,   includ ing   stakeholder assessments and   communications     - Foster organization wide collaboration in solving   problems     - Engage and work with senior   stakeholders

Education and Experience:

Require d :   - Bachelor's or   Master's degree in Business Management , Engineering or equivalent   or Relevant experience   supporting   cross-functional, strategic or transformation projects.       - Experience   supporting   transformation/improvement programs; define and   establish   program structure and governance frameworks, KPI measurement, benchmarking,   stakeholder management,   financial   management   - Requires   6 –   10    years   of   relevant   experience

Preferred :   - Project management certification such as PMP/PMI certification     - Lean Six Sigma   or equivalent improvement   framework     - Change management   experience   - Management Consulting experience   - Advanced facilitation skills   - Previous   experience in the technology industry   and/or   one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations ,   Product Management   & Support / Services.

Skills:

- Growth Mindset:   curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts   new ideas   and approaches .   - Collaborative:   works well with others ; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration    - Adaptable communicator : ability to   clearly and effectively convey ideas and updates (in both verbal and written communication)   across all levels of the organization .   - Goal orientated:   works independently, directing their initiative,   ownership   and energy to   getting   things done and achieving results .   - Flexible and Organized:   professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision .   - Strategic thinker and problem   solver :   proactively   anticipates   issues and   identifies   practical solutions through analysis of data and application of business and technical acumen   - Prioritization skills:   comfortable working within a complex and global environment, with different stakeholder and interest groups   - Influence and negotiation skills:   ability to build strong relationships with multiple senior stakeholders to   shape programs from high level   objectives , address   concerns   and effect change .   - Excellent Microsoft Office skills

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.   – United States of America: Annual Salary USD 105,500 - 243,000 in Texas The listed salary range reflects base salary. Variable incentives may also be offered.

Join us and make your mark!

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Quality Job Level:

Expert

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 105,500 - 243,000 in Texas The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.