Client Success Manager, Pharma

Job description

Client Success Manager, Pharma

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A  detail-oriented, self-motivated, “can-do” personality is essential.  - Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts - Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion. - Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress. - Collaborate with various internal/external teams to develop, iterate, and launch client content.  Monitor, measure, and summarize campaign metrics.   - Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

What We're Looking For

We're excited to meet candidates who have many of the following qualifications: - 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market - Understanding of the pharmaceutical regulatory review process - Client-facing experience required - Excellent written and verbal communication - Success working independently and being personally accountable for assigned client accounts - Highly organized, able to coordinate large amounts of information across multiple projects - Enthusiasm to help physicians and improve the US healthcare system

Compensation

The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include: - Base salary - Equity (where applicable) - Quarterly bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include: - Medical, dental, and vision insurance - 401(k) with company match - Flexible paid time off and company holidays - Paid parental leave - Professional development and learning opportunities - Wellness and mental health resources - Remote work support and home office stipend (where applicable)

Why You'll Love Working Here

At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work. - Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care. - Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning. - Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work. - Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development. - Bring your authentic self. We're committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Our Hiring Process & AI Tools

Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.

Equal Employment Opportunity

Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.