Service Technician

Job description

Service Technician – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do: - Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials. - Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance). - Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment. - Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components. - Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access. - Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training. - Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations. - Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability. - Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures. - Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits. - Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions. - Uphold safety, quality, and environmental standards in all lab and service operations. - Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment. - Maintain work areas, tools, and equipment in a clean, orderly, and safe manner. - Complete required service reports, inspection forms, expense reports, and technical documentation. - Diagnose and troubleshoot equipment problems using customer descriptions and technical observations. - Establish professional, lasting, and cooperative customer relationships. - Promote the company's products and services through positive, knowledgeable interactions. - Perform other related duties as assigned.

What will make you successful: - Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years). - Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings. - Familiarity with industrial machinery and manufacturing environments. - High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability. - 24V DC control circuits – ability to diagnose and repair. - Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals). - Working knowledge of electrical, pneumatic, and hydraulic systems. - Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments. - Ability to interpret schematics, equipment manuals, and troubleshooting guides. - Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO). - PLC software and programmable controllers – familiarity preferred but not required. - Good computer skills; CRM and service management software proficiency a plus. - Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations. - Self-motivated with high sense of responsibility and initiative. - Reliable with attention to accuracy and good organizational skills. - Excellent customer service and communication skills. - Ability to work independently and collaboratively in team settings. - Willingness and ability to travel (mainly in North America) up to 75% of the time. - Willingness and ability to travel to Austria for training/education. - Valid driver's license; valid or obtainable passport. - Forklift or overhead crane experience is an advantage but not required.

Physical Demands - Prolonged periods sitting, standing, and walking. - Must be able to lift up to 50 pounds at a time. - Must be able to work safely in a noisy environment. - Must be able to work in a hot environment. - Approximately 2 weeks per month at customer installations. - Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.