Residential Service Technician

Job description

CPI Security is looking for a  Residential Service Technician based in Greensboro, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What You'll Do: - Servicing residential security systems accurately and efficiently - Meeting or exceeding performance goals on a consistent basis - Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities - Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc. - Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration - Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner - Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials - Providing exceptional customer service at all times - Consulting with management on any issues or concerns - Cleaning up work area thoroughly - Maintaining all company equipment, including truck, tools, inventory, etc. - Maintaining a professional appearance and demeanor at all times

What We're Looking For: - High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus - Good sales skills, particularly with strong up-selling and closing abilities - Mechanical aptitude - Strong customer service skills - Commitment to safety - Ability to work effectively both on an individual basis and as part of a team - Professional appearance and demeanor - High energy, fun and positive attitude - Schedule flexibility and the ability to work weekends - Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus - Alarm, cable installation, or telecom experience, a plus

What’s In It For You! - $60,000  annual average earnings (hourly paid training and 100% uncapped commission) - PLUS career mobility. This is more than a job!   - Off every other weekend! - Company fuel card, company equipment provided  (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME! - Comprehensive and on-going paid training when you start. WE INVEST IN YOU!  - Engaging and fun company culture that’s made up of diverse people. - Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. - Great medical, dental, vision, short- & long-term disability and life insurance options.  - Company paid holidays, floating holiday and paid time off (PTO).  - 401(k) plan with competitive company match.  - Eligible for free monitored security system after 90 days - Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.