Automotive Service Advisor

Job description

Conklin Automotive Group is seeking an enthusiastic and customer-oriented Automotive Service Advisor to join our dedicated service team. As a Service Advisor, you will be the primary point of contact for customers when they bring their vehicles in for maintenance and repair. Your role is vital in ensuring a seamless and positive experience for our customers, as you will assess their needs, recommend services, and communicate with our technicians to ensure efficient service delivery. We pride ourselves on fostering a supportive work culture and providing opportunities for professional development. If you have a passion for the automotive industry and a knack for exceptional customer service, we invite you to apply and be a part of our Conklin Automotive family!

Responsibilities - Greet customers and assess their automotive service needs - Provide detailed explanations of recommended repairs and maintenance services - Establish and maintain positive relationships with customers - Coordinate with service technicians to ensure timely and accurate completion of services - Prepare estimates, invoices, and necessary paperwork for services rendered - Follow up with customers after service to ensure satisfaction and address any concerns - Stay informed on promotional offerings and product knowledge to enhance customer experience

Requirements - High school diploma or equivalent; automotive knowledge is preferred - Previous experience as a Service Advisor or in a customer service role is a plus - Excellent communication and interpersonal skills - Strong organizational skills and the ability to manage multiple tasks - Proficiency in computer systems and software, including service management tools - Ability to work well in a fast-paced environment - Valid driver's license and a clean driving record

Benefits - 401K with company match - Paid time off - Paid holidays - Paid training - Direct deposit - Sponsored healthcare - Health savings account with company match - NO SATURDAYS!