Founding Operations

Job description

ABOUT THE ROLE

This is the first dedicated Operations and Customer Growth hire at a small, fast-moving AI enterprise content platform, working directly with the founders. You will own the onboarding and growth of an existing portfolio of 40+ B2B clients while building the scalable operating system that supports thousands of clients in the future. This role is central to how the company grows.

WHAT YOU'LL DO - Onboard and manage relationships with B2B clients, acting as the primary point of contact for customer success and account health. - Build playbooks, processes, and frameworks from scratch to support client onboarding, retention, and expansion. - Define and track ROI metrics and customer health indicators to proactively identify risks and opportunities. - Explain AI workflows clearly and credibly to both technical and non-technical stakeholders. - Collaborate closely with the founders on go-to-market strategy, operations, and product feedback loops. - Help scale the customer operations function as the client base grows significantly.

WHAT WE'RE LOOKING FOR - Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations. - Demonstrated experience owning B2B customer relationships in a high-ownership, client-facing role. - Proven ability to build structure from scratch, whether a process, playbook, or team framework. - Strong analytical and project management skills, with a track record of delivering complex, multi-stakeholder projects. - Comfortable translating technical AI concepts for non-technical audiences. - Fluent in both German and English, written and spoken, as the customer base is primarily German-speaking. - Background in service or hospitality industries is a plus. - Experience defining customer health or ROI frameworks, or enough product sense to diagnose issues and write clear engineering tickets, is a plus.

COMPENSATION & BENEFITS - Base salary: EUR 70,000 to 110,000 annually, depending on profile. - Equity: 0.25% to 0.75% VSOP, depending on profile strength. - Visa sponsorship: Not available.

LOCATION

On-site in Munich, Bavaria, Germany.