Full-Time Healthcare Security Guard - AgeCare SkyPointe

Job description

Paladin Security is Hiring a Full-Time Healthcare Security Guard!

Location: Calgary, AB Site: AgeCare SkyPointe Schedule: Rotating 12-hour Day & Night Shifts Day Shift: 6:00 AM – 6:00 PM Night Shift: 6:00 PM – 6:00 AM Pay Rate: CA$18.50/hour Employment Type: Full-Time Work Location: On-Site

Overview

Paladin Security is seeking a Full-Time Healthcare Security Guard to join the team at AgeCare SkyPointe in Calgary, AB .

This role is ideal for someone who enjoys working with people and can combine strong security awareness with professionalism, empathy, and excellent customer service. As a Healthcare Security Guard, you will help maintain a safe, secure, and welcoming environment for residents, staff, visitors, and healthcare professionals.

Healthcare security can be physically and emotionally demanding. Successful candidates will be comfortable responding to challenging situations, using verbal de-escalation techniques, and making sound decisions under pressure while treating everyone with professionalism and respect.

Please note: Due to site-specific operational and resident care requirements, this position is restricted to male applicants.

Responsibilities - Provide access control into and throughout the healthcare facility. - Conduct proactive patrols to identify security risks, safety hazards, and policy violations. - Monitor the facility and respond appropriately to security incidents. - Respond to alarms, emergencies, and requests for assistance. - Monitor resident safety and provide support to healthcare staff when required. - Investigate incidents and complete accurate reports and documentation. - Communicate professionally with residents, visitors, healthcare staff, and emergency responders. - Use verbal de-escalation and conflict resolution techniques when handling challenging or potentially volatile situations. - Provide exceptional customer service while maintaining appropriate security procedures. - Remain calm and exercise sound judgment during emergencies and high-pressure situations. - Help maintain a safe, secure, and welcoming environment for everyone at the facility.

Requirements

Must Have - Valid Alberta Security License. - Excellent verbal and written communication skills. - Strong customer service and interpersonal skills. - Strong observation and problem-solving abilities. - Ability to remain calm and make sound decisions in high-pressure situations. - Physically capable of completing patrols and responding to emergencies. - Legally authorized to work in Canada. - Ability to meet the site-specific applicant requirement noted above.

Benefits

Benefits

As part of Paladin Security, successful candidates can expect: - Full-time employment. - Competitive hourly compensation. - Experience working within the healthcare security sector. - Support and guidance from Paladin's Healthcare leadership team. - Opportunities to develop security, customer service, communication, and de-escalation skills. - A dynamic work environment where you can make a meaningful contribution to the safety of residents, staff, and visitors.