IT Help Desk Support /End User Support

Job description

Job Details Job Title: IT Help Desk Support Specialist Client: Japanese Corporate thorugh Cinter (Staffing) Working Location: New York NY, 10016 (Onsite) Employment Type: Non-Exempt, W-2 Salary: $26-30 / Per Hour (DOE) Benefit: 401K match, No insurance Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week

Key Responsibilities: - Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing. - Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations. - Perform Server Administration support, such as monitoring. - Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting. - Performs server administration, user account management, basic administration and troubleshooting activities. - Prioritizes incoming requests or issues, escalating to designated support teams as necessary. - Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess: - Ability to work effectively based on management direction as well as to work as a strong team contributor. - Ability to communicate effectively with customers, internal technology teams and users with various skill levels. - Strong organization skills and be capable to deliver high quality of work. - Ability to learn quickly and efficiently as a team player, with minimum supervision. - Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications: - Bachelor's degree in Computer Science or related field; or equivalent work experience in the IT field. - At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience. - Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat. - Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops. - ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required. - Proficient English communication skills are a must.